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Client Success Specialist

2 months ago

Gilbert, United States National Pool Partners Full time
Job DescriptionJob Description

National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our core values:

  • Positive
  • Customer-centric with a passion for serving others and delivering results
  • Self-starter
  • Reliable and looking to grow in a fast-paced business

As a member of the team, you will enjoy:

  • Working for a dynamic company with a people-first culture
  • Affordable Medical benefits
  • No cost Dental benefits
  • 401k or Roth IRA with Company match
  • 2 weeks Paid Time Off to start after 90 days
  • Tremendous opportunities for growth and development

A summary of the role can be found below. If this opportunity aligns with your background, skills and interests, we strongly encourage you to apply and / or share this ad with a member in your network who may be a great fit

Aquaman Eastis hiring a Client Success Specialist to join its Gilbert, AZ office We have an extremely strong company culture--we value each other and the work we each do. We are adding a positive office professional to help us as we #elevatetheindustry

**Pool industry knowledge is preferred for this position, but not a requirement. Billing experience also preferred.**

We are seeking a friendly professional for general administrative responsibilities and customer service calls. Customer satisfaction is extremely important to us, and we need the right team member to help us ensure that customers are happy with the service we provide.

Skills/Experience Required:

  • 2+ years of Office Admin experience in a similar work industry
  • Excellent written and verbal communication skills
  • Familiarity with Windows 10
  • Previous experience in an office environment
  • Previous experience with customer service by phone

Duties:

  • Answering and routing customer calls is the number one priority
  • Follow up on projects to ensure customer satisfaction
  • Report any customer issues or concerns
  • Other general clerical duties as needed
  • Communicate and coordinate with suppliers/vendors, customers and staff

This is a fast-paced position. We’re looking for a team member who can multi-task, is a problem solver, and doesn’t shy away from conflict resolution. Good attendance and punctuality are a must.

As a valuable part of our team, you will receive an industry-best benefits package that will provide you with support and reassurance both inside and outside of work. As a part of our team, you will receive industry leading 401K matching, health and dental benefits, life insurance and career advancement opportunities.

Aquaman East is a branch of National Pool Partners and is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Salary: $20-$22 an hour DOE please

Benefits:

  • Affordable Medical benefits
  • No cost Dental benefits
  • 401k or Roth IRA with Company match
  • 2 weeks Paid Time Off to start
  • Vision insurance
  • On the job training
  • Tremendous opportunities for growth and development

Schedule:

  • Hours are 7:30am-4:00pm Monday--Friday.

Work Location: In person