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Administrative Support Coordinator

4 months ago

Wilmington, United States SERVPRO of FJM Enterprises, Inc.ABOJ, LLCJDM Enterprises, Inc Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Health insurance
  • Paid time off
  • Training & development

Join Our Dynamic Team as an Administrative Support Coordinator


Are you ready to be the hero our organization needs? We are a thriving company seeking a motivated individual to join our team. Continuous training is provided, making this an excellent opportunity for those with experience in claims, insurance, or the restoration industry. If you're driven, goal-oriented, and passionate about making a difference, apply now and share your career aspirations with us


Job Description:
As an Administrative Support Coordinator, you'll be the first point of contact for our customers, playing a crucial role in easing their stress during challenging times. Your responsibilities will encompass a range of administrative tasks, including customer calls, job management, scheduling, and customer satisfaction initiatives. In addition to daily office duties such as drafting correspondence, filing, and report creation, you'll have the chance to earn incentives and bonuses based on your performance.


Key Responsibilities:


  • Efficiently manage job file coordination tasks, including customer calls, project manager communications, and audits of jobs.
  • Support the creation and delivery of estimates and maintain job file backups.
  • Stay updated on insurance carrier specifications and preferences.
  • Monitor and ensure compliance with client requirements.
  • Review and validate initial field documentation.
  • Contribute to and edit project statuses
  • Coordinate daily job file activities, prepare reports, perform backups, and complete audit processes.
  • Maintain effective internal and external communications.
  • Complete and review job file documentation
  • Perform job close-out tasks.
Qualifications:


  • 2+ years of administrative or office-related experience in restoration or insurance/service industry is ideal
  • Experience in job file processes & and quality assurance is a plus.
  • Exceptional written and verbal communication skills with a consistently courteous and professional tone.
  • Ability to remain calm and professional in high-pressure situations.
  • Strong organizational skills and meticulous attention to detail.
  • Self-motivated and goal-oriented individual.
  • Capability to thrive in a fast-paced, team-oriented office environment.
  • Proficiency in Microsoft Office (Outlook, Word, Excel).
  • Willingness to learn new software
  • Minimum HSD/GED; Associates/bachelors degree preferred.
  • Successful completion of a background check as per applicable law.

About Us:
Our locally owned and operated SERVPRO is looking to add an Administrative Support Coordinator to our expanding team. Be part of a company that values its employees and provides opportunities for professional growth. Apply now and become the hero our customers need on their stressful days

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever