Senior Technical Success Manager

1 month ago

Denver, United States Snyk Full time
Job DescriptionJob Description

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

Our Opportunity

We're looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's growing customer base.

Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You'll help customers make change management decisions based on their goals/objectives and data-driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty.

For this position, we are specifically targeting candidates in Mountain or Pacific Time Zones to support our customers in those regions.

You'll Spend Your Time:

  • Orchestrating a near, mid, and long-term vision and strategy for the overall customer's adoption and realization of value across their Application Security workflows
  • Leverage your business and technical expertise to work with customers to understand their business processes, objectives, and challenges.
  • Building and fostering trusted relationships with leaders from our customers' engineering and security organizations
  • Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk's suite of products
  • Assisting customers to integrate Snyk functionality and data into existing enterprise systems and business workflows.
  • Conduct training and knowledge-sharing sessions for customer security and engineering teams.
  • Mobilizing internal and external resources to remove barriers to adoption
  • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support, and other teams to identify expansion opportunities and mitigate risks
  • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

What You'll Need:

  • Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
  • 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
  • Experience working closely with highly technical customers within the Enterprise (Fortune 500) space in North America
  • Expert knowledge of the developer and DevOps ecosystems and application security best practices.
  • The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode and commercial SAST tools.)
  • Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
  • To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • To thrive in a collaborative, fast-paced environment and as a part of a results oriented team

We'd be Lucky if You:

  • A background in development or experience with coding and/or a strong understanding of application security
  • Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • Have a history of problem-solving and innovation developing technology programs and working across customer organizations
  • Possess a Bachelor's Degree in computer science, technology, engineering, math, business, or equivalent experience
  • Like the sound of this role, but are not totally sure whether you're the right person, do apply anyway. We are always looking to network with people interested in working at Snyk.

We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

  • Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
  • Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
  • Health benefits, employee assistance plans, and annual wellness allowance
  • Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

  • Senior Technical Success Manager

    21 hours ago

    Denver, United States Snyk Full time

    Job DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...

  • Technical Success Manager

    1 week ago

    Denver, Colorado, United States Snyk Full time

    Job OverviewIn an increasingly digital world, the demand for secure software development is paramount. At Snyk, we are dedicated to providing a developer security platform that empowers teams to identify, prioritize, and remediate security vulnerabilities in their code, dependencies, containers, and cloud infrastructure. Our mission is to enhance security in...

  • Manager, Technical Success

    2 months ago

    Denver, United States Snyk Full time

    Job DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...

  • Senior Technical Success Manager

    17 hours ago

    Denver, Colorado, United States Snyk Full time

    About the RoleWe are seeking a highly skilled Senior Technical Success Manager to join our Customer Solutions Organization at Snyk. As a key member of our team, you will play a critical role in helping our customers achieve their security goals and objectives through the adoption of our Developer Security Platform.Key ResponsibilitiesDevelop and execute...

  • Technical Success Manager

    10 hours ago

    Denver, United States Snyk Full time

    Job DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...

  • Global Customer Success Senior Manager

    2 months ago

    Denver, United States Oracle Full time

    The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Global Customer Success Senior Manager. The Senior Manager will be responsible for leading a team of Client S Manager, Senior, Customer, Global, Client Success, Technology

  • Senior Client Success Manager

    1 week ago

    Denver, Colorado, United States Sinclair Inc. Full time

    Sinclair Inc. is a leading digital marketing firm dedicated to providing innovative solutions that enhance return on investment and elevate customer engagement. With a strong focus on cutting-edge technology and all-encompassing marketing platforms, Sinclair Inc. enables clients to strategize, execute, and assess omnichannel advertising initiatives...

  • Global Customer Success Senior Manager

    2 months ago

    Denver, United States myGwork - LGBTQ+ professionals & allies Full time

    The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Global Customer Success Senior Manager. The Senior Manager will be responsible for leading a team of Client Success Specialists focused on maximum adoption of Oracle solutions and identifying/driving product expansion...

  • Senior Customer Success Manager

    3 weeks ago

    Denver, United States MagicSchool AI Full time

    Join us as a critical early hire! As the Senior Customer Success Manager, you'll shape our customer success playbook, focusing on school and district partners. Lead onboarding, trainings, and monthly customer check-ins. Drive product adoption, deepen usage, and secure renewals. Your role is pivotal in building lasting relationships with our education...

  • Senior Principal Customer Success Manager

    3 months ago

    Denver, United States Checkr Full time

    About Checkr Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...

  • Senior Client Success Manager

    5 days ago

    Denver, Colorado, United States Sinclair Inc. Full time

    Sinclair Inc. is a leading media organization dedicated to delivering innovative solutions that enhance customer engagement and drive return on investment. With a strong focus on advanced technology and integrated marketing platforms, Sinclair empowers clients to design, execute, and assess comprehensive advertising campaigns across multiple channels.We...

  • Senior Technical Program Manager

    5 days ago

    Denver, Colorado, United States Aditi Consulting Full time

    Overview: The primary role of a Senior Technical Program Manager is to ensure the effective definition, execution, and delivery of intricate programs that necessitate cross-departmental collaboration and interdependencies across a series of projects and related initiatives. Key Responsibilities:Successfully deliver programs while adhering to the constraints...

  • Senior Technical Project Manager

    3 weeks ago

    Denver, United States The Select Group Full time

    The Select Group is seeking a Senior-level Technical Project Manager with extensive experience in managing end-to-end software projects and implementing processes. This role will sit hybrid in the Denver area. Apply today!Must-Have Skills:Proven technical project management experienceExperience with project lifecycle management and process...

  • Senior Technical Project Manager

    1 month ago

    Denver, United States The Select Group Full time

    The Select Group is seeking a Senior-level Technical Project Manager with extensive experience in managing end-to-end software projects and implementing processes. This role will sit hybrid in the Denver area. Apply today!Must-Have Skills:Proven technical project management experienceExperience with project lifecycle management and process...

  • Senior Technical Solutions Architect

    1 week ago

    Denver, Colorado, United States Mavensoft Technologies Full time

    Job Title: Senior Technical Solutions ArchitectPosition Overview:The Senior Technical Solutions Architect will be instrumental in the design, execution, and maintenance of IT application solutions. This role requires a combination of technical acumen, strategic foresight, and collaborative leadership to create and implement top-tier technical solutions. The...

  • Customer Success Senior Manager

    1 week ago

    Denver, Colorado, United States Fivetran Full time

    About FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring that it is as reliable as electricity. Our technology enables customer data to flow seamlessly into their data warehouses, fully prepared for analysis without the need for engineering or ongoing maintenance. We take pride in empowering organizations to become...

  • Senior Technical Specialist

    6 days ago

    Denver, Colorado, United States TSP Full time

    Exciting Opportunity for a Senior Technical Specialist in Pharmaceutical HardwareWe are seeking a skilled Senior Technical Specialist to join our team at TSP. As a renowned and minority-owned company, we provide IT services and talent solutions throughout the US and Canada.Our focus is on delivering value-based pricing and exceptional customer experiences....

  • Customer Success Senior Manager

    1 week ago

    Denver, Colorado, United States Fivetran Full time

    About FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring it is as reliable as electricity. Our platform allows customer data to flow seamlessly into their data warehouses, fully prepared for analysis without the need for engineering or ongoing maintenance. We take pride in the increasing number of organizations...

  • Senior Aircraft Materials Operations Manager

    1 week ago

    Denver, Colorado, United States STS Technical Services Full time

    Position OverviewSTS Technical Services is in search of a highly skilled Senior Manager, Materials Management to oversee material and service requirements for aircraft fleets. This pivotal role focuses on optimizing supply chain efficiency, achieving cost reductions, and enhancing overall performance. Key ResponsibilitiesSafety Management System (SMS):...

  • Senior Customer Success Executive

    1 week ago

    Denver, Colorado, United States Checkr Full time

    About CheckrCheckr is revolutionizing the way we approach workforce management. We believe in providing equitable opportunities for all individuals seeking employment. Our innovative screening solutions leverage advanced technology and machine learning to streamline the hiring process.Founded in 2014 and currently valued at $5B, Checkr empowers hiring teams...