Desktop Support Analyst III
2 weeks ago
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. Eastridge is seeking a Desktop Support Analyst III for a company that constantly faces challenges in neuroscience to deliver innovative and vital solutions. For immediate consideration apply today.
Responsibilities:
- • Has primary responsibility for providing desktop support assisting IT clients with hardware, software, and mobile device questions, concerns, or issues by providing one-on-one resolution to the client’s satisfaction.
- • Answers and responds to IT support calls, services requests, incident tickets, and e-mail.
- • Administers remote management and Mobile Device Management (MDM) tools.
- • Develops, fully tests, manages, and deploys computer images, including all software and OS installs and configurations included in the image.
- • Acts as an escalation point for outsourced help desk service providers.
- • Documents all support efforts in the ITSM system as per procedures.
- • Installs, tests, and configures workstations/laptops, software, phones, peripheral equipment.
- • Troubleshoots and repairs hardware and software problems on customer computers and peripherals and gathers appropriate data to escalate to higher-level technicians or vendors when needed.
- • Maintains inventory of all equipment, software, and software licenses.
- • In Active Directory assigns and removes users and computers well as resetting passwords as needed as per procedures.
- • Ensures backup, recovery, and data restoration from workstations/laptops for clients during upgrades or problem diagnosis.
- • Orders IT supplies including software, hardware, peripherals devices, mobile devices, etc. as per procedures.
- • Supports and assist with projects and company initiatives as needed.
- • Other duties as assigned.
Requirements:
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment.
- Employee requires the ability to lift and relocate with cart up to 50 lbs. as needed.
- A minimum of four years of progressive experience providing help desk and desktop support in an enterprise environment using Microsoft Active Directory with at least two years of experience providing support within the pharmaceutical industry.
Must possess:
- • Excellent understanding of desktop/laptop technologies including Windows OS’s, office applications, imaging tools, BIOS updates, anti-virus, and security.
- • Good understanding of computer and mobile device management tools (AirWatch, Manage Engine, etc.).
- • Good understanding of basic network support, VLANs, VPN, desktop firewalls, wireless, and cabling.
- • Good understanding of telephony technology, VOIP, and mobile device.
- • Understanding of ITIL/ITSM processes.
- • Vendor management experience and abilities.
Preferred:
- • Desktop related certification: MCITP: Enterprise Desktop Support Technician on Windows 7 or MCITP: Enterprise Desktop Administrator on Windows 7 preferred.
- • Network related certification: CompTIA Network+ or Cisco CCENT certification.
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Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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