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Customer Service Representative

1 month ago

Whitehouse, United States Live Oak Environmental - Whitehouse Full time
Job DescriptionJob Description

As a Customer Service Representative, you will deliver exceptional care to our customers. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers.

Compensation:

$15 - $16 hourly

Responsibilities:

  • Use all available resources to provide efficient and accurate solutions for customer service requests.
  • Respond timely to incoming customer calls and return customer calls as needed.
  • Work in partnership with operations, sales, and other departments to deliver customer satisfaction.
  • Enter data accurately to document information and details about customer calls.
  • Maintain a calm and respectful approach to addressing customer issues.
  • Keep the office neat and clean.
  • Account management including taking phone payments, making collection calls, and posting fees and payments from customers ensuring customer accounts stay current.
  • Maintain confidentiality of files and documents of the business.
  • Perform basic office duties such as answering the telephone, directing calls, emails, and fax.
  • Participate in tasks requiring added assistance.
  • Cooperate with co-workers to maintain a friendly work environment.
  • Assist with distribution of forms, continued education materials, correspondence, and announcements to all employees and customers at appropriate times.
  • Provide relevant and understandable answers to customers about Live Oak Waste products and services depending on the customer's situation.
  • Maintain a calm and respectful approach to addressing customer issues.
Qualifications:

  • Effective communication skills to interact positively with customers.
  • High attention to detail to ensure information is processed accurately.
  • Strong problem-solving skills to address issues with good judgment and available resources.
  • Ability to maintain calm and focused in a high call volume environment.
  • Prior experience in a call center or other customer service-related environment is preferable.
  • Desire to help others and be a team player.


About Company

Benefits:

  • 401k
  • 401k matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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