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Customer Service Representative
3 weeks ago
Position available: Customer Service Representative in Whitehouse, TX, US. Seeking a dedicated individual to deliver exceptional customer care. Collaborate with a vibrant team to offer dependable, warm, and uniform service. Dedicate yourself to ensuring customer contentment through attentive service. Play a key role within our team by providing excellent support to all customers
Compensation:$15 - $16 hourly
Responsibilities:- Provide efficient and accurate solutions for customer service requests using all available resources.
- Respond promptly to incoming customer calls and return calls as necessary.
- Collaborate with operations, sales, and other departments to ensure customer satisfaction.
- Accurately enter data to document information and details from customer calls.
- Approach customer issues with a calm and respectful demeanor.
- Maintain cleanliness and organization in the office environment.
- Manage customer accounts by processing phone payments, making collection calls, and updating customer records.
- Safeguard the confidentiality of business files and documents.
- Perform basic office duties including answering calls, directing inquiries, and handling emails and faxes.
- Assist colleagues with tasks requiring additional support.
- Foster a friendly work environment through cooperation with co-workers.
- Distribute forms, educational materials, and announcements to employees and customers as needed.
- Offer clear and relevant information about Live Oak Waste products and services based on customer needs.
- Address customer concerns with a composed and respectful attitude.
- Effective communication skills to interact positively with customers.
- High attention to detail to ensure information is processed accurately.
- Strong problem-solving skills to address issues with good judgment and available resources.
- Ability to maintain calm and focused in a high call volume environment.
- Prior experience in a call center or other customer service-related environment is preferable.
- Desire to help others and be a team player.
Benefits:
- 401k
- 401k matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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