Manager, New Business Care Solutions

4 weeks ago

Indianapolis, United States American United Life Ins Co Full time
Job DescriptionJob Description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives

Job Summary

The New Business Manager works within the new business department, which is responsible for the processing and facilitating of new business applications and providing partnership to key stakeholders. The new business department provides support to the division in the following areas: processing, case management, and additional business support. More specifically, the position adds value to the organization by strategically aligning the teams in order to meet department goals, assists in resolving internal and external issues that negatively impact our ability to deliver results, supports ongoing development of new business staff, all of which contribute to the organizational key results.

Primary responsibilities include, but are not limited to:

  • Ensure production, quality, and service standards of direct reports are met through coaching and accountability measures
  • Ensure service level agreements are met and proactively make adjustments to work distribution as needed
  • Actively inspire and promote associate engagement and development
  • Communicate updates to processes and procedures to key stakeholders
  • Build and maintain internal and external relationships with a focus on gaining an outside-in perspective
  • Collaborate to ensure cohesiveness amongst leadership and teams
  • Provide support to key stakeholders
  • Identify opportunities for efficiency and innovation in process
  • Empower teams by continuously defining and expanding green zones

Job Requirements

Required Education and/or Certifications

  • High School Diploma/GED

Recommended Education and/or Certifications

  • B.A/B.S., College Degree; College Major: Business or Management

Required Work Experience

  • 3-5 years of experience in management or
  • 5+ years experience in industry related field
  • Or any combination of education and experience which would provide an equivalent background

Salary Band: 06A

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

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