Support Services Specialist

4 weeks ago

Toledo, United States Harbor, Inc. Full time
Job DescriptionJob Description

Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.

Position is full-time

Requirements

  • High school diploma or equivalent required with two years of closely related office experience strongly preferred.
  • Must have previous experience in data entry.
  • Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
  • Must be proficient and accurate in computer use, including Microsoft Word.
  • Knowledge of skills to work with youth/adults affected by trauma preferred.

Job Duties:

  • Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
  • Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
  • Ensures that clients are announced to appropriate staff person.
  • Schedules ongoing appointments for other Harbor locations.
  • Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
  • Performs opening/closing duties as assigned.
  • May float to other locations as needed.

About Harbor:

  • A leading provider of mental health and substance use treatment for over 100 years
  • 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
  • Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you Some benefits of working with Harbor include:

  • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Employee referral bonuses
  • Ability to make a difference in your community

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