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Service Manager for Busy Service Department

3 months ago

Beaver Falls, United States xNexvenco Full time
Job DescriptionJob Description

The Service Manager is responsible for running an efficient and profitable service department. The Service Manager operates the department at maximum production, controls costs, builds and maintains a loyal customer base, maintains good employee relationship and maintains accurate records.


Essential Responsibilities:

Management

  • Manage the department to meet departmental goals and objectives.
  • Evaluate performance through operational objectives and financial goals.
  • Manage payroll records of the department ensuring productivity of techs and shop.
  • Maintain all reporting systems in compliance with federal, state, and dealership regulations.
  • Ensure that job descriptions are reviewed annually and kept up to date.
  • Submit weekly open repair order reports to Service Director and Parts and Service Director

Relationship Management

  • Evaluate and follow-up on customer experience ensuring a positive resolution of customer problems and complaints.
  • Maintain a strong relationship with vendors and franchise representatives.

Operational Management

  • Prioritize service of vehicles to maximize efficiency of shop.
  • Examine issues such as 'come-backs' and develop methods and train technicians to avoid them in the future.
  • Review completed orders to ensure accuracy and manage turn-around time.
  • Assure repair order workflow to satisfy warranty/dealership/business office requirements.
  • Promote sales of labor, parts, and accessories to meet customer needs.

Training Management

  • Manage and maintain training of employees to ensure that technicians stay abreast of new technology and regulations.
  • Hire, train, motivate, and counsel technicians ensuring that they meet standards of position and to ensure a positive team environment.
  • Conduct shop meetings

Facilities Management

  • Maintain equipment owned by company and ensure that all technicians have the appropriate equipment to perform work.
  • Stay up-to-date on new equipment and tools and recommend purchases as appropriate.
  • Maintain housekeeping records and organization of personal areas of shop.
  • Organize and maintain the proper use of service department's parking areas

Other Duties

  • Comply with red flag and confidentiality policies.
  • Comply with safety policies and procedures outlined in the Employee Handbook.

Education and Qualifications:

  • Automotive Experience
  • Excellent customer service skills
  • Driver's License in good standing
  • Knowledge of automotive maintenance and service
  • Strong leadership/management experience

Physical Requirements:

  • Sitting/standing/walking no less than 8 hours/work day
  • Ability to lift no more than 50lbs at a time.

We offer medical, dental, vision, life insurance, short term disability, and 401K.