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Service Department Coordinator
1 month ago
The Service Coordinator is a vital member of the Messer Team, responsible for receiving, recording, and posting work orders for the service department. Under the direction of the Customer Service Supervisor, the coordinator assists with the dispatch of service technicians to install and service Messer machines throughout North America.
Key Responsibilities:
- Answer incoming calls from customers or Messer service technicians and forward support requests as appropriate
- Dispatch technicians to various locations, making necessary travel arrangements
- Maintain the accuracy of service technicians' time prior to payroll dates and follow up with them to ensure completion of paperwork
- Assist in the validation and submission of accurate and timely expense reports to the accounting department
- Organize and coordinate the installation and service of Messer machines and equipment with customer contacts
- Maintain daily logs of field service reports and record data to accurately report labor to specific jobs/customers
- Coordinate with the Sales Department and schedule new machine installs
- Manage basic administrative service duties contributing to timely invoicing and assist the department in invoicing completed jobs on a monthly basis
- Prepare preventive maintenance and virtual service contract proposals as required
- Compile, track, and maintain service department performance data, generating reports as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Requirements:
- 2 or more years of customer service or service coordinator experience
- Associates Degree in Accounting or Business preferred
Additional Knowledge, Skills & Abilities:
- Strong computer skills, including Microsoft Word, Excel, and PowerPoint, with a willingness to learn new software programs
- Strong oral and written communication skills
- Must demonstrate a solid understanding of customer service
- Must be detail-oriented and demonstrate effective problem-solving skills
- Must be a highly motivated, self-starter, able to prioritize and manage time effectively
- Must have good judgment and decision-making skills