Automotive Service Advisor

7 days ago


Beaver Falls, Pennsylvania, United States Diehl Ford of Beaver Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Diehl Ford of Beaver. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Obtain accurate information regarding customer vehicles, documenting concerns and repair orders.
  • Advise customers on maintenance intervals and provide detailed estimates for labor and parts.
  • Verify manufacturer and extended warranty coverage, ensuring customers receive the best possible service.
  • Handle telephone inquiries, appointments, and follow up with customers on work in progress.
Requirements
  • 2+ years of customer service experience, preferably in the automotive industry.
  • Basic computer skills, including typing and Microsoft Excel.
  • Excellent time management and organizational skills.
  • Commitment to 100% customer satisfaction.
What We Offer
  • Competitive wages and a comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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