Current jobs related to IT Service Desk Agent - Raleigh - Novalink Solutions LLC

  • Front Desk Agent

    1 week ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a skilled and friendly Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities: Assist guests efficiently, courteously, and professionally at all...

  • Front Desk Agent

    2 days ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless stay for our guests.Key Responsibilities:Guest...

  • Front Desk Agent

    1 week ago

    Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job Summary:As a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Agent

    4 weeks ago

    Raleigh, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Four Points Raleigh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    3 weeks ago

    Raleigh, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Candlewood Suites Raleigh Crabtree [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    1 week ago

    Raleigh, United States HYATT Hotels Full time

    Hyatt Hotels - 160 Park at North Hills Street [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge...

  • Front Desk Agent

    3 days ago

    Raleigh, North Carolina, United States Candlewood Suites Raleigh Crabtree Full time

    Job Summary:As a Front Desk Agent at Candlewood Suites Raleigh Crabtree, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge...

  • Front Desk Agent

    3 weeks ago

    Raleigh, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Will also cross-train at the Hbar. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and...

  • Front Desk Representative

    1 week ago

    Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job Summary:As a Front Desk Agent at Four Points Raleigh, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Guest Service Agent

    2 weeks ago

    Raleigh, North Carolina, United States The StateView Hotel Full time

    About UsThe StateView Hotel is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of personal development, people, and a desire for our team members to succeed.Job SummaryWe are seeking a Guest Service Agent to join our team at the StateView Hotel....

  • Front Desk Hospitality Specialist

    2 days ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Guest Service: Assist guests efficiently,...

  • Front Desk Representative

    3 weeks ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key...

  • Front Desk Representative

    2 weeks ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional hospitality and ensuring a memorable experience for our guests.Key...

  • Front Desk Representative

    2 weeks ago

    Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Candlewood Suites LAX Hawthorne. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Responsibilities:Guest Service: Greet...

  • Front Desk Agent

    5 months ago

    Raleigh, United States Candlewood suites LAX Hawthorne Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    5 months ago

    Raleigh, United States Four Points Raleigh Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Hospitality Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.Key Responsibilities:Assist guests efficiently, courteously, and...

  • Front Desk Representative

    2 weeks ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Front Desk Agent Job DescriptionRenaissance Raleigh North Hills Hotel is seeking a skilled Front Desk Agent to provide exceptional hospitality to our guests.Key Responsibilities:Assist guests efficiently, courteously, and professionally at all times.Maintain a high level of service and hospitality.Promptly and effectively deal with guest concerns or issues...

  • Front Desk Representative

    2 weeks ago

    Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Candlewood Suites LAX Hawthorne. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Register guests and process check-ins and check-outs in a...

  • Front Desk Representative

    1 month ago

    Raleigh, North Carolina, United States StepStone Hospitality Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesRegister and assign rooms to guests, ensuring accurate and efficient...

IT Service Desk Agent

2 months ago

Raleigh, United States Novalink Solutions LLC Full time
Job DescriptionJob DescriptionThe IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

RequirementsSkill
Required / Desired
Amount
of Experience

Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
Required
2
Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Required
2
Years
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Required
2
Years
Previous experience providing IT support by phone/email
Required
2
Years