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Client Services Representative

3 months ago

Grand Rapids, United States Arbor Circle Corporation Full time
Job DescriptionJob Description

Position Details
(In-Office Position)

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication and organization. An openness to embrace and explore bias, equity issues, successes and challenges from a place of understanding and curiosity is needed to succeed and develop in the position/organization.


Position Requirements:

  • Excellent customer service (in person / phone
  • High level technical and MS Office (Excel) proficiency
  • Experience with data analysis
  • Working knowledge of electronic health record systems
  • Ability to work effectively and efficiently across multiple programs
  • Proven experience working with culturally diverse populations.
  • Bilingual (Spanish /English ) ability preferred

We understand that candidates may have unique experiences and skills that aren't always reflected in a job description. If you feel you could contribute to our team, please apply.


Learn More About Arbor Circle

  • Market driven and equitable salary practices
  • Robust health insurance options
  • 401k match
  • Well-being focused:
    1. 11 paid holidays (including floating holidays for times important to you)
    2. 3 weeks’ vacation upon hire plus separate paid sick time
    3. Supportive and fulfilling culture
  • Equity and inclusion focused affinity and work groups

Learn more at arborcircle.org/careers.

If you require alternative methods of application or screening, you must approach this employer directly to request this as the platforms you may see this posting are not responsible for the employer's application process.