Office Clerk

1 month ago


Hanover, United States A-STAFFING, INC. Full time
Job DescriptionJob DescriptionWe are currently seeking an Office Clerk for a major Japanese Food Distributor. The primary responsibilities of this role include administrative work and processing customer orders. The ideal candidate should have business-level proficiency in English and preferably be able to speak Japanese, Chinese, or Korean.Qualifications
  • Pre-employment Drug testing is required
  • Must be authorized to work in the United States on a full-time basis for any employer
Responsibilities
  • Contribute to the efficient operation of a branch office by providing administrative support
  • Perform a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer records, sorting and distributing incoming/outgoing mail, answering phones, and filing
  • Provide general office support, duties vary from day to day
  • Ensure that offices run efficiently and provide excellent service to clients and customers
  • Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation
  • Process Sales Orders and/or Purchase Orders using Oracle
  • Review sales or purchase orders and ensure that orders are processed through the order processing system without issues
  • Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps
  • Process checks and cash received from customers
  • Prepare payment orders for invoices from vendors and suppliers
  • Check inventory to determine the availability of requested merchandise
  • File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers request
  • Supports office staff, sales, and warehouse and acts as an assistant on various tasks
  • Organize delivery and receiving related documents and maintain logs
  • Have effective communication with sales associates, warehouse, and office personnel
  • Receive calls, takes and relay messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual
  • Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary
  • Assist with the quarterly physical inventory (PI) which may be conducted during weekends
  • Understand PI processes and be able to enter data without errors
  • Understand and follow company SOPs and know how to find necessary SOPs when needed
  • Reception duties include greeting and announcing visitors, accepting deliveries, etc
  • Perform other related duties as required
Benefits

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life & accident insurance
  • Pet Insurance
  • 401(k) with company matching
  • 19 days of paid time off
  • Wellness program and EAP assistance
  • and much more
  • Most benefits require employee contribution

Location: Hanover, MD (on-site)

Working hours: 8:00-17:00 (Mon-Fri)


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