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General Manager
2 months ago
About Us:
At Aussie Pet Mobile, we're dedicated to delivering premium grooming services right to our clients' doorsteps. We prioritize the well-being of pets, ensuring every grooming session is a positive, stress-free experience. Our mission is to make grooming convenient while maintaining the highest standards of care for our furry friends.
Role Overview
We're looking for a dynamic and experienced General Manager to oversee our mobile pet grooming operations. In this role, you will have the opportunity to grow and develop a team of passionate professionals, drive business growth, and ensure exceptional service delivery. The General Manager must be a strong leader with exceptional customer service and sales expertise. Your leadership will help keep pets happy, healthy, and well-groomed, embodying our commitment to excellence.
Benefits and Perks:
- Competitive salary based on experience.
- Opportunity to grow a startup pet grooming business.
- Guidance from Industry Experts: Personal mentorship from a seasoned owner
- Comprehensive Benefits: Including medical, dental, and vision insurance
- Wellness and Leave: Generous vacation and paid time off
- Equipment and Training: Company-provided workwear, cell phone, laptop, and professional training
- Healthy Workplace: Work with a team of dedicated pet lovers who share your passion.
Responsibilities:
Team Leadership:
- Hire, develop, retain and inspire a team of groomers, bathers, and future administrative staff.
- Foster a collaborative and positive work environment, encouraging professional development
- Set performance goals and provide regular feedback to team members.
- Coordinate grooming appointments for efficient scheduling and timely service.
- Oversee inventory management, including grooming supplies and equipment.
- Maintain high standards of cleanliness and safety in our mobile grooming units.
- Interact with clients, addressing their needs, concerns, and feedback with empathy and professionalism.
- Ensure exceptional customer service, building strong relationships with pet owners.
- Handle client escalations effectively to maintain satisfaction.
- Monitor financial performance, including revenue, expenses, and profitability.
- Develop and execute strategies to optimize business growth and achieve financial targets.
- Prepare budgets, track expenses, and manage pricing structures.
- Collaborate with our marketing team to promote services and attract new clients to ensure ongoing conversions.
- Participate in community events, networking, and partnerships to enhance brand visibility.
- Leverage social media and other channels to engage with pet owners.
Qualifications:
- Proven experience in pet industry management, grooming, or related roles.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent organizational, communication, and problem-solving abilities.
- Passion for animals and a commitment to their well-being.
Founded in Australia in 1996, Aussie Pet Mobile established its global headquarters in the United States in 1999 and has grown to become the number one franchised brand in mobile pet grooming worldwide.
Our mobile pet grooming van is custom designed with air conditioning, heat, electricity, and water, and relies on no outside electrical or water hookups. We are environmentally friendly The vans spacious interior helps pets maneuver easily and enhances the groomers ability to ensure all pets needs are met. Aussie Pet Mobile is 100% cage-free, one-on-one attention in the comfort of our clients driveway.