Assistant General Manager

4 weeks ago


Bonita Springs, Florida, United States Sauna House Bonita Springs Full time
About the Role

The Assistant General Manager at Sauna House Bonita Springs is a key position that supports the General Manager in overseeing daily operations and ensuring the seamless functioning of the bathhouse facility.

This role involves leading teams with a positive attitude, maintaining systems and procedures for cleanliness and organization, enhancing customer service, and assisting with budget and financial oversight.

The Assistant General Manager acts as a pivotal support to ensure all aspects of the bathhouse run smoothly under the direction of the General Manager.

Key Responsibilities

Employee Management:

  • Support interviewing, hiring, training, and scheduling of all bathhouse positions.
  • Assist in conducting 30-day, 6-month, and yearly reviews. Set goals and provide performance-based feedback.
  • Appraise team performance and provide timely feedback and coaching. Identify and implement additional training when necessary.
  • Encourage direct, respectful communication between all team members to maintain a safe and kind work culture.

Customer Service Management:

  • Provide consistent, intentional customer service.
  • Communicating and enforcing Sauna House policies.
  • Addressing complaints and resolving problems.
  • Handling customer account and billing issues.
  • Consistently review the booking calendar to get ahead of any discrepancies.

Facility Management:

  • Planning, assigning, and directing site work.
  • Staying compliant with state regulations and scheduling them as needed.
  • Support scheduling the weekly/quarterly/yearly maintenance day.
  • Stay up to date on all equipment maintenance.
  • Maintain a good relationship with tradespeople in the area to help with repairs.
  • Oversee both the facility and the property to maintain a level of excellence daily.
  • Maintain a high cleanliness standard for the space with daily, weekly, and monthly cleaning schedules.

Team Communication:

  • Act as the liaison between the General Manager and the rest of the Sauna House Bonita Springs team.
  • Create and share weekly updates with the full staff.
  • Support planning monthly meetings for the team to discuss different topics based on training, core values, customer service issues, and new monthly specials

Purchasing, Inventory and Money Management:

  • Assist in reviewing monthly budget and financial statements.
  • Keeping track of all beverage and retail inventory with weekly and monthly reporting.
  • Support ordering products and facility needs as needed, staying within the budget.
  • Maintaining a system that keeps track of all of COGS and expenses.
  • Audit the cash drawer.
  • Weekly run to the bank for deposits and change as needed.

Marketing & Promotions:

  • Support marketing strategies and promotions.
  • Communicate with General Manager about ideas and specials that you'd like to try.
  • Work to make local partnerships in your area that are value and missions-aligned.


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