Technical Service Representative

2 months ago

Appleton, United States CMD CORPORATION Full time
Job DescriptionJob Description

Are you looking for great culture, great pay, and opportunities for growth? Apply today

Position: Technical Services Representative – Alternative Energy Solutions (AES)

Our Purpose: Making It Better Together… We believe in building lifelong partnerships, providing high performing equipment, and value-added solutions. We empower and trust our employees to take initiative and make decisions that drive our business forward. We strive to make a positive impact on the world around us.

Position Summary: This position is responsible, as part of a team, for field installation and maintenance of gas compression equipment and compressed natural gas (CNG) refueling equipment and systems for new and existing customers. The primary competency is to be proficient with CMD equipment including programs, troubleshooting, maintenance, operation, and applications.

Essential Functions:

• Oversees and assists with the installation of compressed natural gas refueling equipment and systems in the field.

• Provides operational and maintenance training for the end user.

• Performs final inspection and testing of completed machinery prior to shipping.

• Provides sales support when technical demonstration and assistance is needed.

• Responds to service calls with remote technical support and troubleshooting.

• Drafts detailed notes from service trips and distributes trip reports appropriately.

• Utilizes analytical skills to determine root causes of failures and malfunctions.

• Recommends and implements corrective actions.

• Travels to customer sites to perform preventive maintenance activities.

• Records and documents site conditions to proactively mitigate unplanned shutdowns.

• Documents customer phone activity in call center database.

• Contacts and dispatches third-party service providers, as needed.

• Follows up with customers to verify resolution of problems.

• Provides 24-hour technical assistance to customers on a rotational basis, including regular weekend and holiday work.

• Participates in activities to verify that machinery will run safely and according to customer specifications.

• Performs the assembly of new products, as required.

• Assists with equipment operation at national and international trade shows.

• Assists with research and development and other special projects as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Competencies:

• Strong electrical and/or mechanical aptitude.

• Ability to learn technical specifications of equipment.

• Ability to work under stress, think creatively, and adapt to changing priorities.

• Collaborative spirit and communication with colleagues, customers, and vendors.

• Must have or be eligible to obtain a U.S. Passport.

• Must have a current, valid driver's license.

Work environment: CMD operates a campus in Appleton, WI. Our three facilities operate by secure entry, are well lit, air temperature controlled for comfort, and clean with low noise. Safety is our top priority. Our culture is centered around mutual respect, clarity of communication, and employee wellbeing.

Status: Full-time, nonexempt. Rotating on-call.

Travel: Extensive travel may be required, up to 50%. Generally it is predictable and scheduled. CMD pays competitive travel incentives and provides access to fleet.

Education and Experience:

• Associate’s degree in Electro-Mechanical Technology, preferred.

• Experience and/or training in engineering or technical service.

• Knowledge of gas compressors, high pressure gas systems, electrical systems, and electrical troubleshooting highly desirable.



Collaborate for Excellence Make a Difference Drive Customer Success


EEO statement: CMD Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, parental status, gender identity or expression, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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