Member Service Representative

2 months ago

Appleton, United States CoVantage Credit Union Full time

** Member Service Representative**

**Job Category****:** Member Specialists **Supervisor****:** Phillip Jankowski **Requisition Number****:** MEMBE002144 Showing 1 location **Job Details**

**Description**

Starting wage range for this role is $15.75 - $16.25 per hour, increasing based on experience and qualifications. As a CoVantage team member, you'll receive the equivalent of $12.50 per hour in benefits* These benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service. **This is position is also eligible for a $1.25 per hour pay differential**

**Based on an individual earning $15.75 per hour, electing specific benefit packages, and achieving full bonus.*

Job Duties

* Provide members with professional, high quality service and assist as needed with the Interactive Teller Machines

* Provide members with accurate information regarding credit union products and services and refer the member to the appropriate person or department if unable to provide the member with information requested

* Process transactions to member accounts accurately and in a timely manner

* Open accounts and process consumer loans to ensure members are well served and to best meet organizational goals and objectives

This individual will work a varied schedule including working multiple Saturdays per month.

Qualifications

* High school diploma or equivalent and previous experience working in a financial institution or service or sales related capacity

* Working knowledge of software programs such as Microsoft Office and Windows programs

* Detailed knowledge of the credit union and its services

* Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis

* Are punctual and maintain a neat, professional appearance and have proper business telephone etiquette

* Exhibits above average performance accuracy, productivity and member service

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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