Housekeeping Supervisor

2 months ago

Chicago, United States Maverick Hotels & Restaurants and United Professional Staffing Full time
Job DescriptionJob Description

Position Purpose

The Housekeeping Supervisor is responsible for organizing employee shifts, training and motivating team members, and monitoring private and public areas for tidiness. You will possess team management abilities and obtain a working knowledge of sanitation regulations. You will demonstrate a personal attention to detail within your assigned tasks. You will ensure customer satisfaction and augment our reputation while maintaining and enhancing the quality of our service. You will work in close collaboration with colleagues and follow established health and safety standards.


Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

  • Oversee housekeeping staff daily
  • Train new employees on cleaning and maintenance tasks
  • Establish and educate staff on cleanliness, tidiness, and hygiene standards
  • Schedule shifts and arrange for replacements in cases of absence
  • Inspect all clean rooms and report them to the front desk
  • Inspect all vacant rooms and report all discrepancies to Housekeeping and/or General Manager
  • Correct all cleaning discrepancies in vacant rooms, changing status in the property management system on the computer
  • Inspect all rooms on maintenance status and report repairs needed in guest rooms to the Maintenance staff
  • Inspect common areas for approved cleanliness
  • Inspect all linen closets and assists in the inventory of the linen
  • Perform the duties of the Housekeeper/Room Attendant, Houseman, and/or Laundry Attendant when needed
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor inventory and order supplies as needed
  • Inform Maintenance team of any maintenance and repair needs
  • Guarantee facility compliance with safety and cleanliness standards
  • Maintain a gracious manner with all guests and uphold a high-level of service
  • Adhere to grooming and appearance guidelines
  • Report to the Manager on time for scheduled shift. Obtain Manager's approval prior to shift's end to ensure that all duties are completed
  • Perform other related duties as assigned by Manager

Other Duties

  • Payroll reconciliation
  • Perform special projects and other responsibilities as assigned.
  • Perform other duties as requested by management.

Managerial Responsibilities

  • Housekeeper/Room Attendants
  • Houseman



Minimum Required Technical Skills and Qualifications

  • Customer-oriented approach and patience
  • Excellent organizational and team management skills
  • Problem solving and decision-making skills
  • Reliable, flexible, and punctual
  • Responsible and trustworthy
  • Attention to detail, cleanliness, and safety
  • Must be able to cope with frequent changing priorities and deadlines with a high-degree of optimism, professionalism, and collaboration.
  • Strong interpersonal skills
  • Excellent people skills, possessing a positive, outgoing, and naturally curious personality

Education/Certifications/Licensure

  • High School Diploma or G.E.D.
  • Work experience as Housekeeping Supervisor or similar role

Language Skills

  • Excellent reading, writing, and oral proficiency in the English Language
  • Spanish speaking is a plus
  • Ability to work productively with other employees as part of a team
  • Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions
  • Ability to work a flexible workweek including nights, weekends, and holidays

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to continuously stand for extended periods of time.
  • Use of hands, fingers, and forearms to operate cash register is repetitive.
  • Occasional sitting for completion of paperwork.
  • Ability to push/pull cart as needed.
  • Ability to accommodate cleaning duties by moving or pushing a 150 lb. loading cart on occasion
  • Ability to lift or move objects up to 50 lbs. on occasion
  • Standing and walking is continuous for an 8-hour shift.
  • Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

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