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RMS Platform Support Analyst II- OnBase Administrator

2 months ago

Austin, United States TX Assoc of School Boa Full time
Job DescriptionJob Description

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide over 1,000 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students.

We feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, hybrid work options, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading

About You

The Platform Support Analyst is responsible for analyzing, evaluating, and making changes to existing systems and applications. They work closely with end-users to provide timely and efficient support for platforms and applications. The analyst may also be responsible for configuring, testing, and debugging programs or user-defined modifications. Additionally, they play an active role in mentoring and training their colleagues on the software applications and standard operating procedures. This particular role focuses heavily on managing the OnBase document management system used by TASB Risk Management. This is an Austin-based hybrid role with the successful candidate required to work at our TASB headquarters two days a week.

A Typical Day

  • Provide day to day administration and support of TASB Claims Document management system (OnBase)
  • Provide ongoing systems support and analysis for the TASB Policy and Claims SaaS Platforms (Origami Risk and Mitchell) and related integrated application systems.
  • Documentation of root cause analysis, knowledge articles, system workflows and enhancements.
  • Support users by becoming familiar with each of TASB RMF core business operational needs.
  • Manage incidents and requests using ServiceNow.
  • Cross train with other Support Analysts for TASB SaaS Platforms and other applications and integrated systems.
  • Identify and communicate critical issues and changes made to the TASB SaaS products, applications, and integrated systems.
  • Work as part of the RMS Platform Support Team to resolve all Tasks/Service requests assigned and other duties as assigned.
  • Takes initiative in identifying potential issues before they occur or performs modifications to the system to enhance stability and effectiveness of the application.
  • Makes appropriate modifications to existing systems to enhance capability that better supports the business users.
  • Mentor teammates and act as an escalation point for them as needed.

How You’ll Make an Impact

  • Ability to communicate technical concepts to non-technical end users.
  • Maintain excellent end user and business unit relationships at all levels from Executive Director level to end user. The Platform Support Analyst will maintain professionalism during customer service support calls along with all verbal and written communications.
  • Participate in after-hours support activities as needed.
  • Provide trainings to end users or other colleagues as necessary to share knowledge of the various applications as well as the standard operating procedures.

Skills for Success

Education and Experience:

  • Bachelor's degree in Computer Science, Business, or equivalent experience.
  • Certified Hyland OnBase System/Workflow Administrator preferred.
  • 3-5 years in an IT discipline is required to apply.
  • Experience in quickly identifying issues and implement critical and accurate mitigation strategies within a fast paced and dynamic work environment.

Knowledge, Skills, and Abilities:

  • Proven experience research technical documentation and release notes across multiple software platforms.
  • Experience working on establishing the team directly with the team lead and management.
  • History of creating and maintaining detailed guidelines and referencing/maintaining examples of resolution "best practices" documentation.
  • Ability to interact with software vendors to update software for changes to existing applications and integrated systems.
  • Strong software troubleshooting skills.
  • Familiarity with User Access Control methodologies.
  • Knowledge of testing software upgrades, patches, and vendor releases.
  • Experience documenting support process workflows using a knowledge base.
  • Familiarity with database administration/management concepts.
  • Skilled in Business Analysis.
  • Skilled in Microsoft Windows.

The TASB Difference

  • Enjoy competitive pay and rich benefit offerings.
  • Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
  • Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
  • Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
  • Work alongside transparent leaders with an open and consistent feedback approach.
  • Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

  • The health and safety of our employees and members, is our top priority.
  • TASB is an equal opportunity employer and will not discriminate based on an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
  • This position does not qualify for visa sponsorship.
  • Any job offer is contingent upon receipt of results of a satisfactory background check.

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