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Help Desk Technician

4 months ago

Honolulu, United States ALKEME INTERMEDIARY HOLDINGS LLC Full time
Job DescriptionJob DescriptionDescription:

ALKEME is seeking a highly motivated and tech-savvy individual to join our team as an Entry-Level Helpdesk Technician. This is an excellent opportunity for someone with 1-5 years of experience in IT support and a passion for providing exceptional customer service. As a Helpdesk Technician, you will play a crucial role in assisting our internal users and ensuring the smooth functioning of our IT infrastructure.


Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person to resolve hardware and software issues.
  • Troubleshoot and resolve technical problems related to computer systems, applications, and network connectivity.
  • Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
  • Maintain accurate records of support requests and resolutions in our ticketing system.
  • Collaborate with other IT team members to escalate and resolve complex issues promptly.
  • Assist in user training on various software applications and systems.
  • Participate in ongoing learning and professional development to stay updated on emerging technologies and best practices.


Requirements:

Requirements:

  • 1-5 years of experience in IT support or a related field.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Basic understanding of network protocols and configurations.
  • Some onsite visits and local travel
  • Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
  • Strong customer service orientation and a proactive approach to issue resolution.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and as part of a collaborative team.
  • A passion for technology and a desire to learn and grow in the IT field.

Preferred Qualifications:

  • CompTIA A+ or other relevant certifications.
  • Experience with Mac OS and mobile device support (iOS, Android).
  • Familiarity with Office 365 Products and Microsoft Azure.
  • Knowledge of cloud-based applications and services (e.g., Office 365, G Suite).

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and career advancement.
  • A supportive and inclusive work environment.
  • Hybrid work schedule, allowing flexibility between on-site and remote work.