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Cafe Shift Leader

5 months ago

San Jose, United States Vitality Bowls - Willow Glen, CA Full time
Job DescriptionJob DescriptionJob Description:
  • Lead the team, making sure food is made accurately and taken to customers in a timely manner
  • In charge of shifts and delegating tasks
  • Show exemplary knowledge of the job and excellent customer service
  • Deal with upset customers/problems with food in a polite way, making sure the customer is happy
  • Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
  • Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
  • Check daily petty cash and go to the bank for change if needed
  • Restock the register nightly for the correct change
  • Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
  • Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
  • Attend Management Meetings
  • Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
  • Assist with interviews, evaluations, and training
  • Assist with Marketing and Sales
  • Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
  • Keep the front lobby and outside area clean while checking on it every 15 minutes
  • Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
  • Assist and ring up guests, answer phone calls and take orders over the phone
  • Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
  • Prep food according to proper procedures
  • Continuously and thoroughly clean the kitchen and lobby
  • Put away deliveries and keep everything organized
  • Washing dishes and put away
  • Communicate with other staff to ensure that all orders are made correctly and in a timely way
  • Carry out food to customers
  • Communicate with managers about the schedule, informing them in a timely manner of days off needed
  • Show up on time and take breaks for the appropriate length of time
  • Complete all opening and closing duties
  • Perform additional tasks requested by your manager
  • Follow sanitation guidelines
  • Stock and rotate food
  • Adhere to safety procedures
  • Practice cost-cutting measures
  • Pitch in and work as a team
  • Track food quality
  • Handle specials circumstances
  • Communicate effectively with coworkers and managers

Requirements:
  • Become food certified
  • Must be able to handle a basic computer, POS system; handling cash and credit cards
  • Follow health, sanitary, and safety requirements
  • Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
  • Maintain a clean and work appropriate personal appearance
  • Come to work with a positive attitude, and are willing to work well with others
  • Leadership abilities