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Station Supervisor, MCI
2 months ago
General Purpose of Job:
You would serve as a working shift Supervisor for daily operations. You would direct, train, and coordinate an assigned shift for services provided to airlines and charter aircraft. You would lead by example, exemplifying integrity, professionalism, and excellent communication skills. You would be motivated to achieve results while leading people fairly and with respect. You must be totally committed to the importance of serving the customer and have an excellent customer service focus.
Essential Duties and Responsibilities:
- Plan, organize, direct, and participate in the Customer Service and Ramp Services operations for contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
- Directs and trains assigned Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training. Maintain required training records.
- Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient operations methods as needed.
- Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shifts.
- Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.
- Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
- Maintains emergency checklists and supplies.
- As required, prepare and submit verbal and written reports on service activities and Agents.
- Updates Multi-User Flight Information Display System (MUFIDS) as required.
- Coordinates communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release, and weather packages.
- Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies, and other similar duties.
Competency/Behavioral Requirements:
- Direct and participate in the work of daily operations activities;
- Prepare timely written and verbal reports, training demonstrations, etc.;
- Follow oral and written instructions;
- Communicate effectively both verbally and in writing;
- Deal effectively and courteously with co-workers and customers;
- Exercise sound, independent judgment;
- Analyze situations and problems with a results-oriented focus;
- Resolve conflict effectively;
- Identify and evaluate solutions and effectively implement determined action;
- Approach problem-solving creatively and with a team orientation;
- Present an overall professional image;
- Perform the essential functions of the job without posing a threat to the health and safety of others;
- Model and promote acceptance and respect for differences among employees;
- Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client's goals and objectives.
- Be pleasant with others on the job and display a good-natured, cooperative attitude.
- Be reliable, responsible, and dependable, and fulfill obligations.
- Attention to Detail
- Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations.
- Accept criticism and deal calmly and effectively with high-stress situations. Be open to change (positive or negative) and to considerable variety in the workplace.
- Willingness to take on responsibilities and challenges
- Be sensitive to others' needs and feelings and be helpful on the job.
- Develop one's ways of doing things, abiding by TDA/Airline's policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Be persistent in the face of obstacles.
Physical Demands:
Performs bending, squatting, kneeling, walking, climbing, and reaching from ground level to overhead; possesses the ability to grip objects. Must be able to push, pull, lift, and carry heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for deicing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods.
Work Environment:
Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
Education, Experience, and Training:
Requires a 1-year of experience in the aviation industry. At least 6 months of experience must be equivalent to an Airline Service Agent, including ticketing and Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within the probationary period.
Knowledge:
Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations, as well as general procedures for passenger processing and baggage transfers.
Licensing/Certification:
Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: Deicing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.
Miscellaneous Requirements:
Must pass a background investigation with a fingerprint-based criminal records check by Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment and periodic random drug test as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts, including evenings and weekends.
