Service Advisor

5 days ago


West, United States Chevy of West Full time
Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Chevy of West. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle repair process.

Key Responsibilities:

  • Customer Communication: Greet customers in a timely, friendly, and professional manner, and communicate with them to determine the nature of their mechanical problem(s).
  • Repair Order Management: Obtain accurate customer and vehicle data, test-drive vehicles as necessary, and advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
  • Estimating and Scheduling: Provide estimates for labor and parts, and establish each customer's method of payment. Obtain approval of credit, if necessary, and provide customers with a copy of the repair order.
  • Quality Control: Follow up on the progress of each repair order during the day, and contact customers by telephone regarding any changes in the estimate of time promised. Record changes on the repair order in the approved manner.
  • Customer Satisfaction: Analyze quality control reports to ensure that work is completed as requested to reduce comebacks, and deliver vehicles to customers and explain the work performed and charges.

Requirements:

  • Education: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
  • Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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