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Patient Care Coordinator
3 months ago
SUMMARY
Promoting a professional health care facility image by the efficient performance of a variety of business and clerical tasks designed to facilitate the smooth flow of patients, clients, and work throughout the organization. Ensuring all medical records are set-up and maintained in accordance with standards.
ESSENTIAL DUTIES
- Cheerfully greet and register incoming clients, patients and visitors in a prompt and pleasant manner.
- Present, review, update, process patient registration forms according to guidelines.
- Complete funding program assessment and assign patients to the correct program. Refers patients to Enrollment Coordinator as appropriate.
- Verify patient payer insurance eligibility, and any co-pays or share of cost.
- Collect patient co-pays or share of cost according to policy. Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics medical practice policies.
- Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinician’s or other staff as needed and per patients request.
- Creates New patient records in EMR (eClinical Works) according to guidelines.
- Review all medical record charts for the following day and ensure all documents are properly filed and present in the patients record.
- Add and Remove Alerts in patients record as needed
- Sends letters to patients as directed by clinician.
- Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay).
- Maintain a supply of complete packets for every funding program.
- Schedule patient appointment, cancel, reschedule.
- Maintain established office policies and procedures.
- Maintain an organized and clean work environment at all times
- Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.
- Opens, Closes clinic as directed by supervisor.
- Perform other reasonably related duties as assigned by the supervisor.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
- Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
- Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19 and booster
To perform effectively in this position, the incumbent must have:
• Working knowledge of medical terminology
• Working knowledge of standard medical records maintenance policies, practices and laws
• Basic knowledge of Clinic policies and procedures
• Strong clerical/administrative skills including use of personal computer, especially medical word processing and spreadsheets
• Able to handle multiple-phone line
• Ability to maintain absolute discretion over highly sensitive patient information.
• Very effective people skills including oral communication skills and customer service skills
• Ability to work effectively with people of diverse cultures, ages and economic backgrounds
• Detail and task-oriented
• Must work well with constant interruptions
• Bilingual skills in English/Spanish – both written and verbal
• Follow set routines and be alert to variations and make decisions accordingly
• Must maintain organized and accurate records
Exercise team coordination skills and maintain cooperative relationships with staff members, patients and providers. Ability to deal with irate patients and or identify when to call upon supervisor for assistance
Typically, these skills are the result of completion of one year experience in a medical office, clinic, or other health care facility. High school graduate or equivalent, completion of a recognized medical secretarial program preferred.
