Desktop Support Specialist

7 days ago


Houston, Texas, United States Diverse Lynx Full time
Desktop Support Technician Job Description

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team at Diverse Lynx LLC.

The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Key Responsibilities:
  • Provide technical support for desktops, laptops, and mobile devices
  • Troubleshoot and resolve printer issues, including installation, configuration, and repair
  • Support meeting room technology, including video conferencing equipment and presentation systems
  • Install, configure, and maintain print servers and printers
  • Manage print queues and resolve print-related issues
  • Collaborate with IT teams to ensure seamless support
  • Document incident resolutions and maintain accurate records
  • Stay up to date with new technologies and trends in desktop support, printing, and meeting room technology
Requirements:
  • 2+ years of experience in desktop support or related field
  • Strong knowledge of Windows operating systems and desktop hardware
  • Experience with printer troubleshooting and repair
  • Familiarity with meeting room technology and video conferencing systems
  • Excellent problemsolving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Bachelor's degree in computer science, Information Technology, or related field
Specialized Skills:
  • Print server management
  • Printer troubleshooting and repair
  • Meeting room technology support
  • Video conferencing system support
Nice to Have:
  • Certification in desktop support or related field (e.g., CompTIA A+)
  • Experience with IT service management tools (e.g., ServiceNow)
  • Familiarity with cloudbased technologies and services
  • Experience in a similar industry or sector

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We promote and support a diverse workforce at all levels in the company.



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