Customer Success Manager

3 weeks ago


Lincoln, United States Zelle Human Resources Solutions Full time
Job DescriptionJob DescriptionTHIS POSITION IS ON SITE in Lincoln, NE

Zelle HR Solutions is hiring for their next Customer Success Manager which is ON SITE at a highly recognized manufacturing company in Lincoln, Nebraska. This company will work hard to meet the needs of the diverse customer base with their commitment to the production of high-quality US-based parts.

WHAT WE WILL ASK YOU TO DO:
Oversee the company's customer relationship management and manage ongoing customer relationships to drive high customer retention, loyalty, and satisfaction.
Assure the successful adoption of company products, driving long-term value aligned with customers' mission-focused outcomes.
Assure that customer inquiries are resolved in a timely manner.
Measure, analyze, and optimize all phases of customer engagement.
Receive and compile data, extract key insights, find unlocked potential, and make recommendations for strategic options and solutions.
Recognize irregularities and problems by using available data, make reasonable adjustments, and produce actionable insights.
Resolve customer issues professionally.
Develop and maintain long-term business relationships by serving as a subject matter expert, an internal advocate, and a customer liaison.
Exercise discretion and independent judgment with respect to matters of significance.
Implement and maintain a customer satisfaction survey.
Drive high levels of ongoing customer satisfaction by actively managing and directing the work of the Tech Support personnel, including but not limited to conducting Informal and Formal reviews in accordance with company policy, and assessing and maintaining an appropriately distributed workload.

WHAT YOU SHOULD BRING TO THE TABLE:
Bachelor's Degree from an accredited college or university (advanced degree is preferred).
Strong organizational and project management skills.
Excellent verbal and written communication skills including the ability to plan, organize and lead meetings or conduct presentations.
Strong and constructive interpersonal skills.
Strong problem solving and analytical skills.
The ability to work in a remote, team-based environment contributing ideas, participating in team decisions, and achieving team outcomes, while independently managing workload and time efficiently.
Ability to travel on business for a limited basis.

WHAT WE BRING TO THE TABLE
Competitive wage based on education and experience.
Great emphasis on working safely.
Strong focus on celebrating success.
Employee focused environment.
Full health care benefits including dental and vision.
401k with company profit sharing

Zelle is an Equal Opportunity Employer.

#ZelleG

  • Lincoln, Nebraska, United States Zelle Human Resources Solutions Full time

    Job OverviewZelle HR Solutions is seeking a dedicated Customer Success Manager to join a well-established manufacturing organization. This role is pivotal in ensuring that the diverse clientele receives exceptional service and support, reflecting the company's commitment to quality production of US-based components.KEY RESPONSIBILITIES:Manage and enhance...


  • Lincoln, Nebraska, United States Zelle Human Resources Solutions Full time

    Job OverviewZelle HR Solutions is seeking a dedicated Customer Success Manager to join a well-established manufacturing organization. This role is pivotal in ensuring that the diverse clientele receives exceptional service, reflecting the company's commitment to producing top-quality domestic components.KEY RESPONSIBILITIES:Manage the company's customer...


  • Lincoln, New Hampshire, United States Lynne Warren - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Lynne Warren - State Farm Agent is on the lookout for a driven Producer who can identify opportunities and effectively transform leads into enduring client relationships. As the Customer Service Manager for our State Farm Agent Team, your expertise in insurance offerings and market dynamics enables you to engage directly with...


  • Lincoln, New Hampshire, United States Lynne Warren - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Lynne Warren - State Farm Agent is seeking a driven Producer who can identify opportunities and effectively convert leads into enduring client relationships. As the Customer Service Manager - State Farm Agent Team Member, your expertise in insurance offerings and market trends will enable you to engage directly with clients,...


  • Lincoln, United States Arona Home Essentials Full time

    Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services.  We operate 50 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, and Puerto Rico.  We are currently looking...


  • Lincoln, Maine, United States Wendy's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.Key ResponsibilitiesDevelop and implement a customer service strategy that aligns with Wendy's values and...


  • Lincoln, Maine, United States Wendy's Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.Key Responsibilities:Develop and implement a customer service strategy that aligns with Wendy's values...


  • Lincoln, Nebraska, United States Wendy's Full time

    Location: LincolnWhy Wendy'sFamilies come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales...

  • Academic Coach

    6 days ago


    Lincoln, Nebraska, United States University of Nebraska Full time

    About the RoleThe University of Nebraska is seeking a highly skilled Academic Success Coach to join our team at the Center for Academic Success and Transition (CAST). As an Academic Success Coach, you will play a critical role in supporting the academic success and student engagement of all UNL students.Key ResponsibilitiesProvide one-to-one success coaching...


  • Lincoln, United States Rixstine Recognition Full time $30,000 - $50,000

    Job DescriptionJob DescriptionWe are seeking individuals who are passionate about working in the Sports and Recognition industry and excel at building relationships. This role is not a sales position; it's about assisting people with their needs. The value of recognition speaks for itself—you’ll be there to offer support and follow the customer’s...


  • Lincoln, Nebraska, United States Wilkinson Companies Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Store Clerk to join our team at Wilkinson Companies. As a Store Clerk, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail operations.Key ResponsibilitiesCustomer Service:...


  • Lincoln, United States Lynne Warren - State Farm Agent Full time

    ROLE DESCRIPTION:Lynne Warren - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Manager - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with...


  • Lincoln, United States Lynne Warren - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Lynne Warren - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Manager - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...

  • **General Manager

    6 days ago


    Lincoln, Maine, United States Fleetway Market Full time

    About Fleetway MarketFleetway Market is a dynamic retail organization that is committed to delivering exceptional customer experiences. We are passionate about creating a culture of service excellence and are seeking a talented General Manager to lead our store operations.Job SummaryThe General Manager will be responsible for overseeing the day-to-day...


  • Lincoln, Kansas, United States Bridgestone Americas Full time

    Company Overview Bridgestone Retail Operations (BSRO) is a key division of Bridgestone Americas, employing over 22,000 team members across North America. BSRO manages more than 2,200 company-owned retail locations, including well-known brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works. With a strong presence across North America and...


  • Lincoln, Nebraska, United States Handyman Connection Full time

    **About Us**Handyman Connection is a locally owned and operated home improvement company dedicated to providing excellent customer service and quality workmanship. We are seeking a skilled Customer Service Representative to join our team and support our growing business.**Responsibilities**Provide exceptional customer service through strong telephone and...


  • Lincoln, United States MOO Inc Full time

    ???? **Privacy Notice** **Customer Service Representative** Lincoln, RI / Sales, Service & Design Support Service / Perm - Full-time MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 300 + strong team (were thinking of getting matching jackets) who create print and digital products for companies of all...


  • Lincoln, United States Neogen Full time

    Come Be Part of a Mission that Matters! Job Overview: The Customer Success Specialist-Livestock is responsible for providing direct support to Tier I and Tier II customers and ensuring the continued success of Neogen Genomics' growing customer base. As a key member of the Customer Success team, your primary focus will be supporting the Customer Success...


  • Lincoln, United States Drew Edmond - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Lincoln, Nebraska, United States Farm Credit Services of America Full time

    Job SummaryFarm Credit Services of America is a leading agricultural financial cooperative that values its employees and customers. Our organization is built on a foundation of honesty, integrity, and a commitment to serving rural America. We seek highly motivated and positive-thinking individuals who can foster strong relationships with customers and...