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Customer Success Representative

2 months ago

Plano, United States ABCorp NA Inc. Full time
Job DescriptionJob Description

Customer Success Representative


JOB SUMMARY: Are you looking to jump start your career as part of a dynamic client services team? ABCorp is actively seeking candidates for a Customer Success position. We are looking for individuals with a positive attitude, who are highly motivated self-starters. Candidates with strong communication skills, outstanding phone etiquette, attention to detail, and proven ability to multitask will be considered. This is a full-time position with benefits.

DUTIES/RESPONSIBILITIES:

The requirements listed below are representative of the essential duties required:

  • Attend client meetings and assist customers when visiting the office
  • Manage client orders from purchase order receipt to delivery and invoicing, which includes data entry into ABCorp’s ERP system as well as managing the milestones and delivery schedules of the orders
  • Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
  • Serve as liaison with manufacturing for all order related matters
  • Participate in weekly, internal production status meetings
  • Responsible for customer satisfaction and service excellence in terms of order treatment and follow-up
  • Responsible for the internal coordination and follow-up of client requests and issue

REQUIRED SKILLS/ABILITIES:

  • Highly effective service skills including professional demeanor and outstanding phone etiquette
  • Strong communication skills including the ability to craft professional emails and client related documents
  • Experience with ERP systems preferred
  • Ability to quickly grasp computer software
  • Must be proficient in the use of Microsoft Office
  • Ability to work well in time-sensitive situations where customer satisfaction is the goal
  • Ability to multitask in a fast-paced environment
  • Must demonstrate problem-solving skills
  • Must be customer service oriented
  • Must be team oriented
  • Must be able to work autonomously
  • Must demonstrate excellent organizational skills
  • Experience in printing and/or manufacturing environment desired but not required

Education and Experience:

  • Bachelor’s degree preferred
  • 2+ years of customer service or sales support experience or relatable experience
Please note the following criteria will apply to this position:
  • This is a full on-site position, Monday-Friday 8am-5pm. We are located in Plano, TX.
  • Due to the secure environment of this role, upon acceptance of the offer, candidates will need to pass a background check and drug screen.