Customer Success Manager
2 weeks ago
Customer Success Manager - Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions. We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team. Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our strategic accounts and responsible for ensuring customers are successfully leveraging Secureworks’ software to achieve business value and a return from their investment with Secureworks. You will work closely with our customers focused on increasing value, retention, customer satisfaction and expansion opportunities. Role Responsibilities Building and nurturing long-term relationships with customers to solidify our commitment and partnership to their success. Ensure that customers derive maximum value from their investments in Secureworks by driving customer adoption, usage, and satisfaction to help achieve renewals, product expansion, and new growth. Develop an in-depth understanding of customer success criteria, initiatives, and use cases that support short- and long-term business goals of each customer based on their unique use cases. Provide continuous customer education on the Secureworks product portfolio including new products, features, and enhancements. Generate regular/on-going proactive Security Protection Reviews (SPRs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals. Monitor the customer’s progress towards achieving their KPI’s. Create and activate a plan with customers that results in BOTH business value outcomes and team behavior if the customers are not achieving key objectives/goals. Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements. Minimum Requirements Minimum of 4+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Minimum of 1 year of experience working in a SaaS environment. Minimum of 2 years of experience in network security or related discipline. Minimum of 3 years of experience leading presentations (remote and in person) to external customers, managing accounts and interacting with C suite management and technical personnel. Solid understanding of technical concepts to provide high-level guidance with implementation and solutions. Preferred Skills Showcase a bias for action and demonstrate a passion for technology. Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations. Ability to reconcile different points of view in meetings and summarize results concisely. Familiarity with a CSM tool like Hubspot/Totango/Gainsight a plus. Extensive expertise in maintaining customer loyalty. Engaging in procurement dialogues and tackling objections effectively. Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Plano, Texas, United States Tipalti Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to drive customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and execute customer success strategies to drive...
-
Customer Success Manager
1 month ago
Plano, Texas, United States Intuit Full timeAbout IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. As a global financial technology platform, we power prosperity for the people and communities we serve.Our MissionWe're on a mission to make financial lives better through the power of technology. Our products, such as TurboTax, Credit Karma, QuickBooks, and Mailchimp,...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States Lucernex Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States Tipalti Full timeAbout the RoleThis is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers.Key ResponsibilitiesPartner with...
-
Customer Success Manager
2 weeks ago
Plano, Texas, United States FinThrive Full timeAbout FinThriveFinThrive is a leading provider of innovative healthcare solutions, dedicated to advancing the healthcare economy. Our mission is to deliver exceptional customer experiences and drive business growth through strategic partnerships.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer Potential with PathSpotAt PathSpot, we're revolutionizing the food industry with cutting-edge technology that detects foodborne illnesses in real-time. As a Customer Success Manager, you'll play a crucial role in driving customer success and growth.Key Responsibilities:Build and maintain...
-
Customer Success Manager
1 week ago
Plano, Texas, United States A-SAFE USA Full timeJob Title: Customer Success ManagerThe Customer Success Manager role is a critical position within our organization, responsible for driving customer satisfaction and retention. This individual will be the primary point of contact for our key customers, ensuring their needs are met and exceeded.Key Responsibilities:Develop and execute customized plans to...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States Origina Full timeAbout OriginaOrigina is a leading global provider of third-party software support and maintenance, recognized for its innovative approach to the software industry. Our mission is to empower customers to achieve their goals through exceptional service and strategic partnerships.The RoleWe are seeking a highly skilled Customer Success Manager to join our Plano...
-
Customer Success Manager
1 month ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a pivotal role in driving customer satisfaction and growth.Key Responsibilities:Build and maintain strong relationships with customers,...
-
Customer Success Manager
3 weeks ago
Plano, Texas, United States FinThrive Full timeAbout FinThriveFinThrive is a leading provider of innovative healthcare solutions, dedicated to advancing the revenue cycle management landscape. Our mission is to empower healthcare organizations to optimize their revenue streams and improve patient outcomes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States Intuit Full timeAbout IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. With a global financial technology platform that powers prosperity for the people and communities we serve, we're committed to making that possible.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a key member of our...
-
Customer Success Manager
4 days ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a crucial role in driving customer growth and satisfaction.Key Responsibilities:Build and maintain strong relationships with customers to...
-
Customer Success Manager
3 weeks ago
Plano, Texas, United States Origina Full timeAbout OriginaAt Origina, we're on a mission to revolutionize the software industry. As a leading global provider of third-party IBM software support and maintenance, we're recognized by Gartner as a forward-thinking alternative to traditional software mega-vendors. Our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States Origina Full timeAbout OriginaAt Origina, we're on a mission to revolutionize the software industry. As a leading global provider of third-party IBM software support and maintenance, we're recognized by Gartner as a forward-thinking alternative to traditional software mega-vendors. Our values of Trust, Fairness, Relationships, and Opportunities drive our competitive strength...
-
Customer Success Manager
3 weeks ago
Plano, Texas, United States Origina Full timeAbout OriginaOrigina is a leading global independent software maintenance vendor for IBM, HCL, and VMware, recognized by Gartner as a forward-thinking alternative to traditional software mega vendors.We are on a mission to change the software world by providing freedom of choice and promoting the Right to Repair movement. Our values of Trust, Fairness,...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States PathSpot Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PathSpot. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesProactively manage customer relationships to...
-
Customer Success Manager
4 weeks ago
Plano, Texas, United States FinThrive Full timeAbout FinThriveFinThrive is a leading provider of innovative healthcare solutions, dedicated to advancing the healthcare economy. Our mission is to deliver exceptional customer experiences and drive revenue growth for our clients.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success...
-
Customer Success Manager
2 weeks ago
Plano, United States A-SAFE USA Full timeThe CSM role is responsible for retaining and growing existing customer relationships within R, but mainly M and K customer base, onboarding and supporting new customers ensuring their success with products and services. The role is desk based. Responsibilities: Retain and nurture Regional, Major and Key customer relationships providing post-sale support...
-
Customer Success Manager
5 months ago
Plano, United States PathSpot Full timeThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...
-
Customer Success Manager
2 weeks ago
Plano, United States FiberLight Full timePosition Overview The Customer Success Specialist is a blended retention role and sales support function. This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight’s customers, and internal sales team members. The specialist is responsible for the pre- and post-sale process which includes teaming with our...
