Customer Relationship Specialist
3 weeks ago
Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.
Key Responsibilities
Customer Interaction/Relation:
- Engage with customers through various channels, including phone, email, and ERP systems.
- Build and maintain relationships with customers, addressing any issues that arise
Sales and Upselling:
- Proactively recommend additional products to customers, focusing on upselling.
Quotation Management:
- Regularly create and manage quotes, ensuring accuracy and timeliness.
Email and Communication Management:
- Scan emails and respond daily, including customer inquiries and coordination with the China team.
Accounts Receivable:
- Manage payment collections from customers.
Shipping and Receiving:
- Coordinate shipping logistics and provide updates to customers.
Outbound Calls:
- Conduct proactive calls to high-value customers.
Sales Support:
- Assist in closing sales and providing necessary information to customers.
Inventory Management:
- Ensure the availability of products for order fulfillment.
Safety Protocols:
- Oversee safety equipment for shipping staff.
Requirements
Qualification and Skills:
- 2-3 years of experience in account management, sales, or as a sales engineer.
- Previous retail sales experience required.
- Excellent verbal and written communication skills.
- Critical thinking skills and professionalism in issue resolution.
- Independent work capability and effective collaboration across departments.
- Proficiency in Microsoft Office and Google Suite.
- Fluency in multiple languages is advantageous.
Working Conditions:
- Prolonged periods of sitting, standing, working at a computer, and on the phone.
- Travel may be required.
Benefits
Compensation: $22/hr to $26/hr
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