Customer Relationship Specialist

3 weeks ago


Anaheim, United States Oceania International Full time
Job DescriptionJob Description

Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.

Key Responsibilities

Customer Interaction/Relation:

  • Engage with customers through various channels, including phone, email, and ERP systems.
  • Build and maintain relationships with customers, addressing any issues that arise

Sales and Upselling:

  • Proactively recommend additional products to customers, focusing on upselling.

Quotation Management:

  • Regularly create and manage quotes, ensuring accuracy and timeliness.

Email and Communication Management:

  • Scan emails and respond daily, including customer inquiries and coordination with the China team.

Accounts Receivable:

  • Manage payment collections from customers.

Shipping and Receiving:

  • Coordinate shipping logistics and provide updates to customers.

Outbound Calls:

  • Conduct proactive calls to high-value customers.

Sales Support:

  • Assist in closing sales and providing necessary information to customers.

Inventory Management:

  • Ensure the availability of products for order fulfillment.

Safety Protocols:

  • Oversee safety equipment for shipping staff.

Requirements

Qualification and Skills:

  • 2-3 years of experience in account management, sales, or as a sales engineer.
  • Previous retail sales experience required.
  • Excellent verbal and written communication skills.
  • Critical thinking skills and professionalism in issue resolution.
  • Independent work capability and effective collaboration across departments.
  • Proficiency in Microsoft Office and Google Suite.
  • Fluency in multiple languages is advantageous.

Working Conditions:

  • Prolonged periods of sitting, standing, working at a computer, and on the phone.
  • Travel may be required.

Benefits

Compensation: $22/hr to $26/hr



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