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Customer Relationship Specialist

2 months ago

Anaheim, United States Oceania Inc Full time
Job DescriptionJob DescriptionSalary: $22/hr to $26/hr

Company Overview:

 

As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.


Key Responsibilities
Customer Interaction/Relation: 

  • Engage with customers through various channels, including phone, email, and ERP systems.
  • Build and maintain relationships with customers, addressing any issues that arise

Sales and Upselling: 

  • Proactively recommend additional products to customers, focusing on upselling.

Quotation Management:

  • Regularly create and manage quotes, ensuring accuracy and timeliness.

Email and Communication Management:

  • Scan  emails and respond daily, including customer inquiries and coordination with the China team.

Accounts Receivable:

  • Manage payment collections from customers.

Shipping and Receiving: 

  • Coordinate shipping logistics and provide updates to customers.

Outbound Calls: 

  • Conduct proactive calls to high-value customers.

Sales Support:

  • Assist in closing sales and providing necessary information to customers.

Inventory Management:

  • Ensure the availability of products for order fulfillment.

Safety Protocols:

  • Oversee safety equipment for shipping staff.


Qualification and Skills:

  • 2-3 years of experience in account management, sales, or as a sales engineer.
  • Retail sales experience required. 
  • Excellent verbal and written communication skills.
  • Critical thinking skills and professionalism in issue resolution.
  • Independent work capability and effective collaboration across departments.
  • Proficiency in Microsoft Office and Google Suite.
  • Fluency in multiple languages is advantageous.


Working Conditions:

  • Prolonged periods of sitting, standing, working at a computer, and on the phone.
  • Travel may be required.