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Retail Customer Service Specialist

2 months ago

Anaheim, United States Pele Soccer Full time
Become a Part of Pelé Soccer

Pelé Soccer, recognized as The World's Greatest Soccer Store, was established by the legendary soccer player Pelé. We pride ourselves on being a premier retailer, offering a carefully curated selection of soccer equipment from top brands such as Nike, Adidas, Puma, and New Balance. We invite you to join our diverse and inclusive workforce as we aim to deliver outstanding service to our clientele.

Position Overview: Retail Customer Service Specialist

We are in search of a Retail Customer Service Specialist who will provide exceptional customer support and help meet sales objectives for our establishment.

If you possess excellent communication skills and can create a friendly environment for shoppers, we would love to hear from you. Your responsibilities will include assisting customers, suggesting products, and efficiently addressing any issues that may arise.

Your commitment to ensuring customer satisfaction and playing a vital role in the success of the store will be essential in this position.

Key Responsibilities
  • Greet and assist customers
  • Deliver product knowledge and assistance
  • Handle customer inquiries and facilitate transactions
  • Provide product suggestions and cross-selling opportunities
  • Maintain product presentations and manage returns
  • Work collaboratively with team members to improve customer experience
  • Communicate promotions and collect customer feedback
  • Stay updated on the latest products and services
Qualifications
  • Previous experience in retail sales or a comparable role
  • Understanding of the sales process and consumer behavior
  • Familiarity with inventory management
  • Strong communication and relationship-building abilities
  • Capability to thrive in a fast-paced environment
  • Willingness to work various shifts
  • High school diploma required; degree in Marketing is a plus
  • A passion for soccer is a plus
Perks
  • Employee discount on merchandise