Lead Financial Associate

Lead Financial Associate
FLSA Status: Non-Exempt (Hourly)

RB&T Mission Statement:

As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

Position Summary:

The Lead Financial Associate should not only be experienced with performing all of the duties of an exceptional Financial Associate, but also able to supervise and train their team of Financial Associates. This position is also responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and customer support, both internally and externally.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

• Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
• Vault responsibilities: order & ship money; vault must be in balance every day
• Order & maintain supplies (or ability to delegate)
• Perform an internal audit of: the cash drawers, bait money, reserve official checks, loan disbursement checks, traveler checks, and gift cards
• Supervision: maintaining the Financial Associate PTO schedules, monitor excessive/unwarranted overtime, assign branch closing schedule, assist Financial Associates with any outages/overages, provide and discuss counseling notices if necessary
• Training & monitoring the Financial Associates of all applicable policies and procedures
• Maintain a Monthly/ Yearly Retention log
• Accurately process all transactions
• Check New Account files
• Ensure opening & closing procedures are completed accurately
• Maintain Combo & Key Logs
• Perform a security check monthly
• ATM balancing
• Making sure all logs are completed properly each day & approve all logs
• Handles the ordering & shipping of foreign currency
• Obtain Officer approvals when necessary
• Maintain calendar reminders regarding scheduling or teller's duties
• Ability to recognize suspicious activity (internally & externally)
• Answer questions and resolve any employee and/or customer issues that may arise.
• Motivates other Financial Associates to remain friendly and professional at all times.
• Must be knowledgeable of products offered.
• Must be knowledgeable of the following laws and regulations to include, but not limited to the following: BSA, CIP, FACT Act, USA Patriot Act, Reg CC, Reg DD, Reg E
• Ability to back up the Customer Service Representative in the opening of new accounts occasionally.
• Prepare miscellaneous reports/data to Management as requested.
• Answer incoming calls, whether externally or internally;
• Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office
• Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks
• Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures.
• Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency.
• Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy
• Balance cash drawer periodically throughout the day and/or at least daily

Supervisory Attributes:

The Lead Financial Associate is expected to have the attributes of a mentor and a leader in order to effectively perform their role and uphold the culture of River Bank & Trust. These supervisory attributes specifically include but are not limited to:

• Excellent communication skills including listening to your team without judgement
• Provide & demonstrate guidance, leadership, and support at all times
• Ability to effectively promote diversity both internally and externally
• Willing to take on new challenging tasks and promote positivity with change
• Supervise multiple employees
• Train other Financial Associates
• Resolve employee and customer conflict, or have the ability to address it with appropriate management if needed.

Skills, Abilities & Expectations:

• Be familiar with and follow policy and procedures, and support Management's decisions and goals in a positive, professional manner.
• Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
• Ability to apply general accounting knowledge processes (debits, credits, balancing)
• Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
• Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
• Detail-oriented and organized
• Excellent interpersonal and communication skills
• Integrity, discretion, and respect for confidential information are absolutely essential
• Willingness to adapt to change
• Work within a variety of different software and web applications
• Able to prioritize duties and effectively manage time
• Analytical and problem-solving skills
• Attend work on a regular basis, on time, and withstand varying degrees of stress
• Excellent interpersonal and communication skills
• Maintaining a professional, business-like appearance and demeanor
• Proficiency in Microsoft Office products to include: Word, Excel, and Outlook

Minimum Qualifications:

• High School diploma or equivalent
• 2+ years of prior banking or cash handling experience preferred
• 2+ years of prior supervisory experience and/or has demonstrated the supervisory attributes noted above
• Proficiency in Microsoft Office products to include: Word, Excel, and Outlook

Physical Demands:

This employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer:

The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.