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Senior Financial Operations Leader

2 months ago

Auburn, Alabama, United States River Bank & Trust Full time
Position Overview

Senior Financial Operations Leader
FLSA Status: Non-Exempt (Hourly)

Mission Statement:

At River Bank & Trust, we are dedicated to empowering our community and assisting local businesses in achieving their financial aspirations.

Role Summary:

The Senior Financial Operations Leader is expected to possess extensive experience in executing the responsibilities of a top-tier Financial Associate while also overseeing and mentoring a team of Financial Associates. This role is crucial in maintaining the bank's esteemed reputation by delivering exceptional service and support to both clients and colleagues.

Key Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The key responsibilities include, but are not limited to:

  • Efficiently assess customer needs and excel in promoting additional products across various banking sectors.
  • Manage vault operations: order and ship currency; ensure daily balance.
  • Order and oversee supply inventory (or delegate as necessary).
  • Conduct internal audits of cash drawers, bait money, reserve checks, loan disbursement checks, traveler checks, and gift cards.
  • Supervise: manage Financial Associate leave schedules, monitor overtime, assign branch closing duties, assist with discrepancies, and provide necessary counseling.
  • Train and guide Financial Associates on relevant policies and procedures.
  • Maintain a Monthly/Yearly Retention log.
  • Process all transactions accurately.
  • Review New Account files.
  • Ensure compliance with opening and closing procedures.
  • Maintain Combo & Key Logs.
  • Conduct monthly security checks.
  • Balance ATMs.
  • Ensure daily logs are completed and approved.
  • Manage the ordering and shipping of foreign currency.
  • Obtain necessary approvals from Officers.
  • Maintain scheduling reminders for teller duties.
  • Identify and report suspicious activities.
  • Address and resolve employee and customer inquiries.
  • Encourage Financial Associates to maintain professionalism and friendliness.
  • Possess in-depth knowledge of available products.
  • Understand relevant laws and regulations, including BSA, CIP, FACT Act, USA Patriot Act, Reg CC, Reg DD, and Reg E.
  • Occasionally assist the Customer Service Representative with new account openings.
  • Prepare reports and data for Management as needed.
  • Answer incoming calls promptly and professionally.
  • Greet and acknowledge all customers entering the office with courtesy.
  • Provide various account services, including processing deposits and loan payments, cashing checks, and handling special requests.
  • Verify endorsements and identification, ensuring compliance with policies.
  • Assess deposited checks for proper funds availability and issue hold notices as required.
  • Balance cash drawers throughout the day and at the end of each day.

Leadership Qualities:

The Senior Financial Operations Leader is expected to embody the qualities of a mentor and leader to effectively fulfill their role and promote the culture of River Bank & Trust. These qualities include:

  • Strong communication skills, including active listening.
  • Provide guidance, leadership, and support consistently.
  • Promote diversity and inclusion within the team.
  • Embrace new challenges and foster a positive attitude towards change.
  • Supervise multiple team members.
  • Train Financial Associates effectively.
  • Address and resolve conflicts among employees and customers, escalating when necessary.

Skills and Expectations:

  • Adhere to policies and procedures, supporting Management's objectives positively.
  • Stay updated on regulatory requirements and complete annual compliance training.
  • Apply general accounting principles (debits, credits, balancing).
  • Prioritize customer service, treating all individuals with respect and courtesy.
  • Thrive in a fast-paced environment, managing multiple tasks effectively.
  • Exhibit attention to detail and organizational skills.
  • Demonstrate integrity and discretion with confidential information.
  • Adapt to changes in the workplace.
  • Utilize various software and web applications proficiently.
  • Manage time effectively and prioritize tasks.
  • Possess analytical and problem-solving skills.
  • Maintain regular attendance and manage stress effectively.
  • Present a professional appearance and demeanor.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

Minimum Qualifications:

  • High School diploma or equivalent.
  • 2+ years of banking or cash handling experience preferred.
  • 2+ years of supervisory experience or demonstrated leadership qualities.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Physical Requirements:

This position may require occasional lifting or moving of up to 25 pounds. The employee will frequently sit, talk, hear, and use hands for various tasks. Occasional standing, walking, reaching, climbing, and balancing may be required. Vision requirements include close, distant, and peripheral vision, depth perception, and the ability to adjust focus. The work environment is typically moderate in noise level, resembling a standard retail banking setting. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Disclaimer:

The information provided above is intended to convey the general nature and level of work performed in this role. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required. Regular attendance and the ability to manage stress are essential for this position. Promotion and employment decisions are based on organizational needs, performance, and other non-discriminatory factors.