Customer Success Manager
4 weeks ago
WHAT WE WILL ASK YOU TO DO:
Oversee the company's customer relationship management and manage ongoing customer relationships to drive high customer retention, loyalty, and satisfaction.
Assure the successful adoption of company products, driving long-term value aligned with customers' mission-focused outcomes.
Assure that customer inquiries are resolved in a timely manner.
Measure, analyze, and optimize all phases of customer engagement.
Receive and compile data, extract key insights, find unlocked potential, and make recommendations for strategic options and solutions.
Recognize irregularities and problems by using available data, make reasonable adjustments, and produce actionable insights.
Resolve customer issues professionally.
Develop and maintain long-term business relationships by serving as a subject matter expert, an internal advocate, and a customer liaison.
Exercise discretion and independent judgment with respect to matters of significance.
Implement and maintain a customer satisfaction survey.
Drive high levels of ongoing customer satisfaction by actively managing and directing the work of the Tech Support personnel, including but not limited to conducting Informal and Formal reviews in accordance with company policy, and assessing and maintaining an appropriately distributed workload.
WHAT YOU SHOULD BRING TO THE TABLE:
Bachelor's Degree from an accredited college or university (advanced degree is preferred).
Strong organizational and project management skills.
Excellent verbal and written communication skills including the ability to plan, organize and lead meetings or conduct presentations.
Strong and constructive interpersonal skills.
Strong problem solving and analytical skills.
The ability to work in a remote, team-based environment contributing ideas, participating in team decisions, and achieving team outcomes, while independently managing workload and time efficiently.
Ability to travel on business for a limited basis.
WHAT WE BRING TO THE TABLE
Competitive wage based on education and experience.
Great emphasis on working safely.
Strong focus on celebrating success.
Employee focused environment.
Full health care benefits including dental and vision.
401k with company profit sharing
Zelle is an Equal Opportunity Employer.
#ZelleG
-
Client Success Specialist
2 weeks ago
Lincoln, Nebraska, United States Zelle Human Resources Solutions Full timeJob OverviewZelle HR Solutions is seeking a dedicated Customer Success Manager to join a well-established manufacturing organization. This role is pivotal in ensuring that the diverse clientele receives exceptional service and support, reflecting the company's commitment to quality production of US-based components.KEY RESPONSIBILITIES:Manage and enhance...
-
Client Success Strategist
2 weeks ago
Lincoln, Nebraska, United States Zelle Human Resources Solutions Full timeJob OverviewZelle HR Solutions is seeking a dedicated Customer Success Manager to join a well-established manufacturing organization. This role is pivotal in ensuring that the diverse clientele receives exceptional service, reflecting the company's commitment to producing top-quality domestic components.KEY RESPONSIBILITIES:Manage the company's customer...
-
Insurance Customer Relations Manager
2 weeks ago
Lincoln, New Hampshire, United States Lynne Warren - State Farm Agent Full timeJob OverviewPOSITION SUMMARY:Lynne Warren - State Farm Agent is on the lookout for a driven Producer who can identify opportunities and effectively transform leads into enduring client relationships. As the Customer Service Manager for our State Farm Agent Team, your expertise in insurance offerings and market dynamics enables you to engage directly with...
-
Insurance Customer Relations Manager
1 week ago
Lincoln, New Hampshire, United States Lynne Warren - State Farm Agent Full timeJob OverviewPOSITION SUMMARY:Lynne Warren - State Farm Agent is seeking a driven Producer who can identify opportunities and effectively convert leads into enduring client relationships. As the Customer Service Manager - State Farm Agent Team Member, your expertise in insurance offerings and market trends will enable you to engage directly with clients,...
-
Customer Account Manager
2 weeks ago
Lincoln, United States Arona Home Essentials Full timeArona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate 50 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, and Puerto Rico. We are currently looking...
-
Customer Service Manager
4 days ago
Lincoln, Maine, United States Wendy's Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.Key ResponsibilitiesDevelop and implement a customer service strategy that aligns with Wendy's values and...
-
Customer Service Manager
4 days ago
Lincoln, Maine, United States Wendy's Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.Key Responsibilities:Develop and implement a customer service strategy that aligns with Wendy's values...
-
Customer Service Manager
1 month ago
Lincoln, Nebraska, United States Wendy's Full timeLocation: LincolnWhy Wendy'sFamilies come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales...
-
Academic Coach
6 days ago
Lincoln, Nebraska, United States University of Nebraska Full timeAbout the RoleThe University of Nebraska is seeking a highly skilled Academic Success Coach to join our team at the Center for Academic Success and Transition (CAST). As an Academic Success Coach, you will play a critical role in supporting the academic success and student engagement of all UNL students.Key ResponsibilitiesProvide one-to-one success coaching...
-
Customer Account Manager
4 weeks ago
Lincoln, United States Rixstine Recognition Full time $30,000 - $50,000Job DescriptionJob DescriptionWe are seeking individuals who are passionate about working in the Sports and Recognition industry and excel at building relationships. This role is not a sales position; it's about assisting people with their needs. The value of recognition speaks for itself—you’ll be there to offer support and follow the customer’s...
-
Customer Service Representative
2 days ago
Lincoln, Nebraska, United States Wilkinson Companies Full timeJob SummaryWe are seeking a highly motivated and customer-focused Store Clerk to join our team at Wilkinson Companies. As a Store Clerk, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail operations.Key ResponsibilitiesCustomer Service:...
-
Customer Service Manager
3 months ago
Lincoln, United States Lynne Warren - State Farm Agent Full timeROLE DESCRIPTION:Lynne Warren - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Manager - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with...
-
Customer Service Manager
3 months ago
Lincoln, United States Lynne Warren - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Lynne Warren - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Manager - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...
-
**General Manager
6 days ago
Lincoln, Maine, United States Fleetway Market Full timeAbout Fleetway MarketFleetway Market is a dynamic retail organization that is committed to delivering exceptional customer experiences. We are passionate about creating a culture of service excellence and are seeking a talented General Manager to lead our store operations.Job SummaryThe General Manager will be responsible for overseeing the day-to-day...
-
Customer Service Management Associate
2 weeks ago
Lincoln, Kansas, United States Bridgestone Americas Full timeCompany Overview Bridgestone Retail Operations (BSRO) is a key division of Bridgestone Americas, employing over 22,000 team members across North America. BSRO manages more than 2,200 company-owned retail locations, including well-known brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works. With a strong presence across North America and...
-
Customer Service Representative
4 days ago
Lincoln, Nebraska, United States Handyman Connection Full time**About Us**Handyman Connection is a locally owned and operated home improvement company dedicated to providing excellent customer service and quality workmanship. We are seeking a skilled Customer Service Representative to join our team and support our growing business.**Responsibilities**Provide exceptional customer service through strong telephone and...
-
Customer Service Representative
3 months ago
Lincoln, United States MOO Inc Full time???? **Privacy Notice** **Customer Service Representative** Lincoln, RI / Sales, Service & Design Support Service / Perm - Full-time MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 300 + strong team (were thinking of getting matching jackets) who create print and digital products for companies of all...
-
Customer Experience Specialist-Livestock
3 weeks ago
Lincoln, United States Neogen Full timeCome Be Part of a Mission that Matters! Job Overview: The Customer Success Specialist-Livestock is responsible for providing direct support to Tier I and Tier II customers and ensuring the continued success of Neogen Genomics' growing customer base. As a key member of the Customer Success team, your primary focus will be supporting the Customer Success...
-
Customer Service Manager
2 months ago
Lincoln, United States Drew Edmond - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Experience Representative
3 days ago
Lincoln, Nebraska, United States Farm Credit Services of America Full timeJob SummaryFarm Credit Services of America is a leading agricultural financial cooperative that values its employees and customers. Our organization is built on a foundation of honesty, integrity, and a commitment to serving rural America. We seek highly motivated and positive-thinking individuals who can foster strong relationships with customers and...