Bilingual Insurance Customer Service Rep

2 months ago

Las Vegas, United States Garrett Wagner Farmers Insurance Full time
Job DescriptionJob Description

Are you ready for a career (not a job) where you can truly help people and feel great about what you do everyday? Do you strive to make the world a better place? Working for Garrett Wagner's Farmers Insurance agency is an incredibly unique and rewarding opportunity. We assess what types of insurance policies and coverages people need and offer solutions to the problems we uncover. We form real and lasting relationships with our clients, and truly improve their lives.

Team members at our agency receive

  • Industry leading starting salary
  • Complete benefits package (health, life, pet, 401k, & more)
  • A collaborative, supportive, noncompetitive work environment
  • Extensive ongoing product and service training

We conduct business completely differently from any other insurance agency. If you have an insurance license and have previously worked in the industry, but left because of a high pressure sales environment driven by price comparison...our agency will be a breath of fresh air for you. Whether you are licensed or unlicensed, you owe it yourself to take advantage of this rare and unique opportunity. You deserve to have a career that is rewarding, fun, and allows you to feel safe and secure in your life. We look forward to meeting you in person and getting to know more about you Apply now


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Retirement Plan

Training Provided

Health Insurance

Evenings Off


Responsibilities


  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products and services.
  • Provide exceptional customer service and support.
  • Be outstanding at relationship building.
  • Develop and maintain client relationships.
  • Informs customers of promotions and new or upgraded products using prepared scripts.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Provides on-going support to insurance clients as needed.
  • Provide customers with additional information about new products and services.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Work independently and as part of a team.
  • Assess and identify the wants and needs of your customer(s) over the phone.
  • Participate in regular team meetings and brainstorming sessions.
  • Attend training and continuing education courses.
  • Handle customer renewals.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Create relationships from a cold start.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Professional phone etiquette.
  • Follow through and exceed current and prospective client expectations.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Strong communication skills, both oral and written.
  • Ability to tactfully handle stressful and difficult situations.
  • Be capable of handling customer rejection.
  • Enthusiasm, optimism, and a willingness to see the good in every situation.
  • Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
  • Ability to take initiative, be proactive, and think outside the box.
  • Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
  • Ability to identify and solve problems, think critically, and make decisions quickly.

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