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Customer Service Associate

3 months ago

San Jose, United States Optimize Telecom Full time
Job DescriptionJob Description

Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU 

We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.

We offer the unique opportunity to every one of our employees to receive in-house training starting at ground level and extending through leadership and management training. As our Customer Service Associate, you will learn:

  • All telecommunications client product knowledge
  • How to answer customer questions
  • The sales cycle and how to complete customer sales
  • Personal development habits
  • How to take your communication skills to the next level
  • How to coach and train others
  • Human resources elements
  • Other managerial responsibilities may be assigned

Requirements of the Customer Service Associate:

  • No prior knowledge of telecommunications is required
  • High school diploma or GED equivalent is not a requirement but is a plus
  • A minimum of 1 year of experience working in customer service, retail, or hospitality
  • A student mentality and willingness to learn
  • Must be passionate about working with others 
  • Ability to work individually or as part of a team
  • A drive for professional growth 

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