See more Collapse

Customer Service Order Processing Coordinator

3 months ago

Dayton, United States Baltimore Aircoil Company Full time
Job DescriptionJob Description

POSITION PURPOSE:

The Customer Service/ Order Processing Coordinator is responsible for serving as a point of contact for the customer service needs and sales order needs of the custom coil department of BAC. The coordinator aids representatives in processing new unit and part orders and changes to part orders. The value stream starts at order entry and ends when the equipment/components are delivered to the customer. Ensure that timely and accurate information is communicated with the customer. They will learn the sales operations process and they will participate in weekly forecast meetings. They will manage the e-mail in boxes, sales order inputs, and various correspondence & administrative tasks. The coordinator will participate in improvement projects to improve service level and process efficiencies.

PRINCIPAL ACCOUNTABILITIES:

  • Provides a single point of contact for representatives / customers.
  • Develop highly effective relationships across all departments of facility and BAC.
  • Manage competing priorities in a fast paced, rapidly changing environment.
  • Provide timely status updates, root-cause analysis, and strategies to address client issues.
  • Serves as the representative’s liaison to navigate BAC processes.
  • Implements process improvements to improve customer communications and process efficiency.
  • Works directly with Sales Managers and manufacturing facilities to meet the sales plan.
  • Updates and tracks sales metrics as required.
  • Responds to Representative inquiries through verbal and written communications.
  • Negotiates with representatives and customers for alternate solutions on jobsite delays.
  • Coordinates lead-times and quick ship projects
  • Provides software support and completes all administrative tasks as required.
  • Enter new equipment/part orders.
  • Processes change orders for parts.
  • Provides tracking and shipping details on shipped orders.
  • Interfaces with applications and engineering to clarify special unit configurations.
  • Creates scheduling panels for part orders and communicates information transferred through scheduling worklist.
  • Prepares technical pre-submittal packages to support customer orders.
  • Interfaces with engineering on special drawing requirements
  • Prepares Performance Curves and Sound Data specification sheets to accompany Customer Submittal
  • Runs back log reports for unscheduled unit orders and part orders and follow-ups with the plant schedulers and follows up on open, past due orders.
  • Reviews and assigns orders on the submittal worklist to Advanced Order Processing Technicians
  • Processes RMA credits by monitoring the disposition status.

KNOWLEDGE & SKILLS

  • Bachelor’s Degree preferred (Business or Engineering preferred)
  • Minimum 3-5 years’ experience managing customer relationships/territory management (technical, construction industries preferred)
  • Demonstrated Customer service oriented (internal and external customers)
  • Demonstrated strength in problem solving and follow-up.
  • Demonstrated ability to resolve complex problems in an efficient and timely manner.
  • Requires excellent written and verbal communication, flexibility in managing a wide range of tasks, mindfulness, and strong negotiation skills.
  • Requires a strong mechanical and technical aptitude to develop an in-depth knowledge of the product variations supplied by BAC.
  • PC skills – Excel, Word, Access
  • Knowledge of SAP preferred.

NATURE & SCOPE

Reporting to the Director of Sales with support to other BAC customer service departments. This position will interact with internal and external customers, representatives, and the manufacturing plants.

WORKING CONDITIONS

The working environment is typical of an office working environment including extended periods sitting with periodic standing and walking. Lifting is limited to less than twenty pounds. Limited travel 10%.

We have other current jobs related to this field that you can find below

  • Order Processing Specialist

    1 month ago

    Dayton, United States Russell Tobin Full time

    Russell Tobin and Associates/Pride Global is currently seeking an Order Processing Specialist in Dayton, OH. The position is a 6-month contract with possibility of extension or conversion. Apply now, for immediate considerationTitle: Order Processing SpecialistPay Rate: $20.00 - 23.00/hour (based on experience)Work Location: Hybrid in Dayton, OH (3 days...

  • Order Processing Specialist

    1 month ago

    Dayton, United States Russell Tobin Full time

    Russell Tobin and Associates/Pride Global is currently seeking an Order Processing Specialist in Dayton, OH. The position is a 6-month contract with possibility of extension or conversion. Apply now, for immediate considerationTitle: Order Processing SpecialistPay Rate: $20.00 - 23.00/hour (based on experience)Work Location: Hybrid in Dayton, OH (3 days...

  • Service Coordinator

    3 weeks ago

    Dayton, United States Creative Financial Staffing Full time

    SERVICE COORDINATOR Direct Hire Starting at $56000 Cincinnati area commercial HVAC company is looking to add a SERVICE COORDINATOR to their team. Fun group of salesmen and technicians who enjoy their work and love the coordinator support! Full benefits, vacation and 401k! Lots of growth potential! RESPONSIBILITIES OF THE SERVICE COORDINATOR Monitor...

  • Service Coordinator

    6 days ago

    Dayton, United States Creative Financial Staffing Full time

    SERVICE COORDINATORDirect HireStarting at $56000Cincinnati area commercial HVAC company is looking to add a SERVICE COORDINATOR to their team.Fun group of salesmen and technicians who enjoy their work and love the coordinator support!Full benefits, vacation and 401k!Lots of growth potential!RESPONSIBILITIES OF THE SERVICE COORDINATORMonitor technician...

  • Service Coordinator

    3 weeks ago

    Dayton, United States Creative Financial Staffing Full time

    SERVICE COORDINATOR Direct Hire Starting at $56000 Cincinnati area commercial HVAC company is looking to add a SERVICE COORDINATOR to their team. Fun group of salesmen and technicians who enjoy their work and love the coordinator support! Full benefits, vacation and 401k! Lots of growth potential! RESPONSIBILITIES OF THE SERVICE COORDINATOR Monitor...

  • Customer Service Representative

    4 days ago

    Dayton, United States Culligan International Full time

    Dayton 3900 Wilmington Pike Dayton, OH 45429, USA Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assigned customer accounts by...

  • Customer Service Representative

    4 days ago

    Dayton, United States CULLIGAN BY WATERCO Full time

    Job Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close relationships with...

  • Customer Service Representative

    3 weeks ago

    Dayton, United States Waterco of the Central States, Inc. Full time

    Job DescriptionJob DescriptionJob Responsibilities:Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.Providing proactive sales support to assign customer accounts by developing...

  • Customer Service Supervisor

    2 weeks ago

    Dayton, United States Rumpke of Ohio, Inc. Full time

    Job DescriptionJob DescriptionThe Customer Service Supervisor provides key role in providing daily hands-on leadership and direct support to the customer service team. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency,...

  • Customer Service Representative

    3 weeks ago

    Dayton, United States EDIS Group Full time

    Job DescriptionJob DescriptionSummary:The Customer Service Representative position is to provide timely and accurate support to customers placing orders. In addition, this person will be the liaison with operations and planning to provide the most accurate information to the customer. This person resolves routine and basic problems and communicates solutions...

  • Customer Service Representative

    1 month ago

    Dayton, United States Nordson Full time

    We are seeking a detail-oriented and efficient individual to join our Customer Service team with a primary focus on order entry. This role will ensure customers' orders are processed accurately and promptly, while also providing a positive customer e Customer Service Representative, Customer Service, Customer Experience, Representative, Manufacturing, Retail

  • Order Analyst

    3 months ago

    Dayton, United States Select Industries Corp Full time

    Job DescriptionJob DescriptionSummary:Edits, analyzes, and interprets incoming orders covering a wide scope of company products to clarify missing terminology and supply missing or misstated information. Edits and rewrites orders to expedite impending completion procedures, as needed. Contacts order sources to clarify and correct order discrepancies....

  • Customer Service Representative

    2 months ago

    Dayton, United States Nordson Full time

    Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back...

  • Customer Service Representative

    22 hours ago

    DAYTON, United States Genuine Parts Company Full time

    SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in...

  • Customer Service Representative

    4 days ago

    Dayton, United States RUSH TRANSPORTATION & LOGISTICS , INC. Full time

    Job Description: We’re looking for an experienced Customer Service Representative (CSR) to provide excellent service to our external and internal customers. You will help our customers understand the products and services we offer by answering customer inquiries and taking orders via phone, e-mail, or online requests. This position is on-site, and a...

  • Customer Service Advocate

    2 months ago

    Dayton, Ohio, United States WestRock Full time

    Skip to content WestRock Home Page Our Packaging Solutions Our Sustainability Story Our Company Login English - US DeutschEnglish - USEspañolFrançaisFrançaisMagyarNederlandsPolskiČeština Customer Service Advocate Job detail General Information Job ID ATR40782 Posting Job Title Customer Service Advocate Locations NJ Dayton Employment Type Full Time...

  • Customer Service Representative

    4 weeks ago

    Dayton, United States Waterco Full time

    Job Responsibilities:Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close relationships with...

  • Customer Service Representative

    2 days ago

    Dayton, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...

  • Customer Service Representative

    3 months ago

    Dayton, United States Auto-Valve, Inc. Full time

    **Position:** Customer Service Representative **Location:** Dayton, OH **Job Id:** 216 **# of Openings:** 2 **Summary**: Incumbents receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product,...

  • Customer Service Manager

    3 months ago

    Dayton, United States Somfy Systems Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionSomfy is the world leader in manufacturing of specialized motors and electronic controls for residential and commercial interior and exterior window covering markets. For more than three decades, engineers at Somfy have been designing products to motorize interior and exterior window coverings such as interior...