Customer Service Representative
3 weeks ago
Job Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams. Answer customer inquiries on the telephone. Schedule service and delivery orders. Coordinate schedules with the service/operations manager. Bill service, delivery, and new installation orders. Apply customer payments. Complete internal reporting as required. Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. Make outbound collection calls. Take care of over-the-counter customer orders. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. All other duties as assigned by the Office Manager. Minimum Qualifications 2+ years of customer service experience High school diploma or GED Medium Microsoft Word and Excel knowledge Preferred Qualifications Customer service experience preferably in a sales/marketing environment Data-entry experience Professional Skills Computer proficiency, especially with Microsoft Office Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word Must have the ability to learn a proprietary customer service program Must have excellent interpersonal and communication skills (verbal/written). Proper phone etiquette Equal Opportunity Statement Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Compensation & Benefits Pay: $15.00/hour + sign-on bonus Employees of Culligan receive a competitive benefits package and exclusive privileges, including: Medical Dental Vision 401(K) Product Discounts Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability. Culligan by WaterCo is an Equal Opportunity Employer. #GEN #J-18808-Ljbffr
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Customer Service Representative
4 months ago
Dayton, United States Rumpke Consolidated Companies, Inc. Full timeCustomer Service Representatives receive and respond to calls from residential customers, ( - Specific to RAG & WTG - corporate and national commercial customers and brokers. - Specific to Municipal Contracts - Municipalities, townships) serving as t Customer Service Representative, Customer Service, Representative, Data Entry, Contracts, Retail, Municipal
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Customer Service Representative
2 months ago
Dayton, United States Nordson Full timeWe are seeking a detail-oriented and efficient individual to join our Customer Service team with a primary focus on order entry. This role will ensure customers' orders are processed accurately and promptly, while also providing a positive customer e Customer Service Representative, Customer Service, Customer Experience, Representative, Manufacturing, Retail
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Customer Service Representative
3 weeks ago
Dayton, United States Rise Up International Full timeTHIS ROLE REQUIRES A DAILY COMMUTE! We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly,...
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Customer Service Representative
3 days ago
Dayton, United States VineBrook Homes, LLC Full timeCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking for...
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Customer Service Representative
3 weeks ago
Dayton, United States VineBrook Homes Full timeCUSTOMER SERVICE REPRESENTATIVEPOSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking for...
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Customer Service Representative
2 weeks ago
Dayton, United States VineBrook Homes Full timeCUSTOMER SERVICE REPRESENTATIVEPOSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking for...
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Customer Service Representative
3 weeks ago
Dayton, United States Vinebrook Homes Full timeCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are...
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Customer Service Representative
3 weeks ago
Dayton, Ohio, United States Vinebrook Homes Full timeCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking for...
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Customer Service Representative
3 days ago
dayton, United States VineBrook Homes, LLC Full timeCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking...
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Customer Service Representative
2 days ago
Dayton, United States VineBrook Homes, LLC Full timeCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking...
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Customer Service Representative
3 days ago
dayton, United States VineBrook Homes, LLC Full timeCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are looking...
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Customer Service Representative
2 days ago
Dayton, United States VineBrook Homes, LLC Full timeJob DescriptionCUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY/OBJECTIVE The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions. We are...
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Customer Service Representative
2 days ago
Dayton, Ohio, United States TTI TTI, Inc. Full time**Job Summary**TTI, Inc. is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our branch support team, you will be responsible for ensuring accurate and timely order fulfillment, providing exceptional customer service, and maintaining a high level of professionalism with clients.**Key Responsibilities:**Verify and...
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Senior Customer Service Representative
1 month ago
Dayton, United States University of Dayton Full timeJoin the University of Dayton's parking services department as a Senior Customer Service Representative! This is a full time benefit eligible position that offers health, dental and vision insurance, retirement, disability, tuition assistance for you Customer Service, Customer Service Representative, Representative, Senior, Skills, Retail, Education
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Customer Service Representative
2 months ago
Dayton, United States U-Haul Full timeLocation: 6550-6660 Brandt Pike, Huber Heights, Ohio 45424 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
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Customer Service Representative
3 days ago
Dayton, United States VineBrook Homes, LLC Full timeJob DescriptionCUSTOMER SERVICE REPRESENTATIVEPOSITION SUMMARY/OBJECTIVEThe Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers, using various communication channels, to resolve customer concerns, issues, and questions.We are...
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Customer Service Representative
4 weeks ago
Dayton, United States Dot Systems, Inc. Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
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Customer Service Representative
3 weeks ago
Dayton, United States RUSH TRANSPORTATION & LOGISTICS , INC. Full timeJob Description: We’re looking for an experienced Customer Service Representative (CSR) to provide excellent service to our external and internal customers. You will help our customers understand the products and services we offer by answering customer inquiries and taking orders via phone, e-mail, or online requests. This position is on-site, and a...
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Customer Service Representative
3 weeks ago
Dayton, United States Different Technologies Pty Ltd. Full timeCall Center Representative - On-site ** ** Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $17 an hour - Full-time Logan A/C & Heat Services in Dayton , OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and...
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Customer Service Representative
3 months ago
Dayton, United States Auto-Valve, Inc. Full time**Position:** Customer Service Representative **Location:** Dayton, OH **Job Id:** 216 **# of Openings:** 2 **Summary**: Incumbents receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product,...
