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Customer Service Representative

3 months ago

Dayton, United States Nordson Full time

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

At Nordson Electronics Solutions we have big goals, an innovative spirit, and a vision to become the preferred partner to electronics manufacturers worldwide. If you believe in big goals, consider joining our team to help solve reliability challenges for the world's largest semiconductor, printed circuit board, and precision assembly manufacturers. Our fluid dispensing and surface treatment solutions help make reliable electronics an everyday reality - from mobile devices to the Internet of Things to self-driving vehicles, life-saving medical equipment, and beyond.

Job Summary

We are seeking a detail-oriented and efficient individual to join our Customer Service team with a primary focus on order entry. This role will ensure customers' orders are processed accurately and promptly, while also providing a positive customer experience.

Essential Job Duties and Responsibilities

  • Accurately process high volumes of customer orders within our order entry system.
  • Verify order details, pricing, availability, and shipping information for accuracy.
  • Collaborate with internal teams (sales, logistics, etc.) to resolve any order discrepancies.
  • or issues and ensure timely fulfillment.
  • Respond to customer inquiries via email and chat regarding order status, product
  • information, and other service-related questions.
  • Maintain accurate and detailed customer records and interaction logs within our CRM.
  • Proactively identify areas to improve order processing efficiency and customer
  • satisfaction.
Education and Experience Requirements
  • High School
Preferred Skills and Abilities
  • Previous experience in customer service and/or order entry.
  • Excellent data entry skills with a high degree of accuracy.
  • Detail oriented; able to multitask effectively in a fast-paced environment.
  • Proficient in Microsoft Office suite (Word, Excel, Outlook).
  • Ability to work independently as well as within a team environment.
  • Preferred Qualifications
  • Experience with SAP software.
  • Strong written communication skill

Working Conditions and Physical Demands

Office environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability. Noise level is usually moderate.

Travel Required

None

#LI-CL1

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.