![WestRock](https://secure.icbdr.com/MediaManagement/NJ/MBQ6056X19KCL85W2NJ.jpg)
Customer Service Advocate
2 months ago
WestRock Home Page
Our Packaging Solutions
Our Sustainability Story
Our Company
Login
English - US
DeutschEnglish - USEspañolFrançaisFrançaisMagyarNederlandsPolskiČeština
Customer Service Advocate Job detail
General Information Job ID ATR40782 Posting Job Title Customer Service Advocate Locations NJ Dayton Employment Type Full Time Date Posted 07-May-2024 Relocation Support No Description & Requirements WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly.
Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward. The Opportunity:The Customer Service Advocate will serve as a support for the
New Jersey branch will be responsible for receiving and processing material orders directly from customers via telephone, email, or fax, in a timely and accurate manner. Requires detailed data entry into company designed computer system and communication with internal resources regarding needs of client. How you will impact Victory Packaging, a WestRock company:Receive order data from sales representatives.
Receives and enters order data into computer system. Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer. Prints shipment documents for processing by warehouse.
Receives and resolves most customer complaints. Tracks returned merchandise reason codes and adjusts improve service quality. Consults with production, warehouse, and drivers to expedite or trace missing or delayed shipments.
Compiles quality measures and prepares various reports for management. Closely follows all established policies, guidelines and pricing for customer accounts and service. Provide support for the Columbus Ohio branch.
Works closely with sales team to identify new opportunities for customers. Provides timely feedback to management team regarding service failures or customer concerns. Partners with sales representative and warehouse team to meet and exceed customer's expectations.
What you need to succeed:Some college preferred. Six (6) months customer service experience or six (6) months experience in an office environmentAnalytical Skills - Highly effective analytical skills, ability to quickly identify and understand problems and select appropriate resolutions. Interpersonal, verbal, and written communication skillsFluency in English required, verbal and written; bilingual skills preferred for some locations.
Excellent speed and accuracy in data entry skills (prefer 60 wpm)Ability to create and edit documents in MS Office: Word and ExcelAbility to identify issues and communicate with team or management. Available to work the last day of each month to process closing of month end. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands and fingers to type or handle.
The employee is occasionally required to stand, walk, sit, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
#victory WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Apply Share Similar jobs Aerator MO Joplin
ATR40676
07-May-2024 Maintenance Technician MO Liberty
ATR40724
07-May-2024 Picker/Packer MD Baltimore Victory
ATR40727
07-May-2024 Stacker 1 CA Fresno Container
ATR40761
07-May-2024 View all < Back to Job List 2024 Westrock Company. WESTROCK, WestRock and Design, and the WestRock logo are trademarks owned by WestRock Company. All rights reserved. Privacy | Legal | Cookies | Accessibility
-
Diesel Service Technician
1 week ago
Dayton, Ohio, United States RDO Equipment Co. Full time**Up to $10,000 Sign On Bonus for qualified Service Technicians. Terms and conditions apply.**$30 - $45+/ hour Compensation & Benefits: Eligible for profit sharing which is based on department profitability and individual performance Comprehensive benefits package Training and development, as well as opportunities to grow within the organization This...
-
Dining Service Attendant
2 weeks ago
Dayton, Ohio, United States tapwage Full timePosition Summary:Dining Services is looking for individuals with diverse talents and backgrounds to join our nationally recognized team that is ranked #7 for Best Campus Food by the Princeton Review. We are committed to providing exciting and healthy food options to students, faculty and staff on campus. UD offers excellent benefits including paid leave and...
-
Field Technician I
2 months ago
Dayton, Ohio, United States Professional Service Industries, Inc. Full timeField Technician I - Construction Materials TestingProfessional Service Industries, Inc. (Intertek-PSI) is looking for a Field CMT Technician to join our Building & Construction team in Dayton, OH. Intertek-PSI is a leading US based provider of assurance, testing, inspection, and consulting solutions in civil and commercial construction. Our broad service...
-
Travel EEG Technologist
2 months ago
Dayton, Ohio, United States Health Advocates Network-Allied Full timeHealth Advocates Network-Allied is seeking a travel EEG Technologist for a travel job in Dayton, Ohio. Job Description & RequirementsSpecialty: EEG TechnologistDiscipline: Allied Health ProfessionalStart Date: 07/22/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelHealth Advocates Network is hiring an EEG Tech Respiratory...
-
Field Service Representative I
4 weeks ago
Dayton, Ohio, United States BREG, INC. Full timeAre you looking for an exciting opportunity? We currently have a Full time opening for a Field Service Representative in Fort Wayne, IN. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you The right person to join our team . Demonstrates ownership and accountability; demonstrates the...
-
Food Service Worker
2 months ago
Dayton, Ohio, United States Veterans Health Administration Full timeThe Food Service Worker duties include, but are not limited to:Set up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items Serve food cafeteria style by placing uniform portions of food on customers'/patients' plates Break down and clean assigned area when the meal is finished and return food to the kitchen...
-
Food Service Worker
1 month ago
Dayton, Ohio, United States Veterans Health Administration Full timeThe Food Service Worker duties include, but are not limited to:Set up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items Serve food cafeteria style by placing uniform portions of food on customers'/patients' plates Break down and clean assigned area when the meal is finished and return food to the kitchen...
-
Certified Surgical Technician
3 weeks ago
Dayton, Ohio, United States Dayton Children's Hospital Full timeFacility Dayton Children's - Main Campus Department Surgery Schedule Full time Hours 40 Job Details Department Specific Job Details A surgical technologist is responsible for assisting the surgeon in the pediatric intraoperative phase utilizing AORN and OSHA standards of practice. Collaborates with other healthcare team members to meet the patients/families...
-
Access Your Future Service Intern
2 months ago
Dayton, Ohio, United States RDO Equipment Co. Full time$18 - $24 / hourAccess Your Future is a sponsorship program for students interested in a career in the equipment industry as a Service Technician. This program provides a career path, educational support and financial incentives to assist you as you attend a college program and begin your career.Access Your Future Service Program Incentives: Paid internship...
-
Food Service Worker Supervisor
1 week ago
Dayton, Ohio, United States Veterans Health Administration Full timeThe Food Service Worker Supervisor duties include, but are not limited to:Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval, making rounds on the patient wards, meeting ward personnel and taking corrective action for any problems that might arise on the floors pertaining to food service....
-
Child Support Attorney
1 week ago
Dayton, Ohio, United States Montgomery County Full timeRepresents the Child Support Enforcement Agency (i.e., CSEA) in assigned court hearings: prepares cases for assigned dockets (e.g., reviews court case file, prior attorneys' & caseworkers' notes, applicable case law, revised code, administrative code); reviews incoming enforcement establishments & administrative referrals to determine appropriate legal...
-
Director, Medical Student Services
1 month ago
Dayton, Ohio, United States Wright State University Full timePosition Information Position Information (Default Section) EEO Statement Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities. Faculty Rank or Job Title Director, Medical Student Services...
-
Radiologic Technologist PRN
4 weeks ago
Dayton, Ohio, United States Dayton Children's Hospital Full timeFacility Dayton Children's - South Campus Department Medical Imaging - Outpatient Schedule Part time Hours 0.1 Job Details A staff level position requiring the radiologic technologist to produce quality diagnostic images on patients of all ages using all available diagnostic equipment including EKG and patient registration. Provide services at times which...
-
Travel Nurse RN
3 months ago
Dayton, Ohio, United States CrossMed Full timeCrossMed is seeking a travel nurse RN Med Surg for a travel nursing job in Dayton, Ohio. Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelWhy CrossMed? CrossMed was created by a group of women who wanted to help people within the Healthcare space. In a...
-
Travel Nurse RN
1 month ago
Dayton, Ohio, United States CrossMed Full timeJob Description CrossMed is seeking a travel nurse RN CVICU for a travel nursing job in Dayton, Ohio.Job Description & RequirementsSpecialty: CVICUDiscipline: RNStart Date: 08/05/2024Duration: 13 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelWhy CrossMed? CrossMed was created by a group of women who wanted to help people within the Healthcare...
-
Full Time Psychiatry
2 months ago
Dayton, Ohio, United States BAS Healthcare Locums, LLC Full timeLocation: Located in Southwest Ohio within 1 hour to Cincinnati, this city is known for affordable housing and safe, attractive neighborhoods and boasts several of Ohio's top-ranked school systems, short commutes and easy access to a variety of recreation, and sports. Facility: Incorporated in 1957, this behavioral healthcare's mission is to advance the...
-
Registered Nurse
3 weeks ago
Dayton, Ohio, United States Premier Health Partners Full timePosition: Registered Nurse (RN) Department: Inpatient Trauma Unit Shift: Full Time 7p - 7:30a/72 Hours per Pay Location: Miami Valley HospitalSign-On Bonus* The Clinical Nurse is a registered nurse (RN) who partners with and advocates for patients/families/significant others to provide physical, emotional and spiritual support which impacts patient outcomes...
-
Travel Nurse RN
2 months ago
Dayton, Ohio, United States GHR Healthcare - Travel Division Full timeJob Description GHR Healthcare - Travel Division is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Dayton, Ohio.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNStart Date: 07/29/2024Duration: 13 weeks36 hours per weekShift: 12 hours, days, nightsEmployment Type: TravelPerks: Flexible...
-
assistant prosecuting attorney
2 months ago
Dayton, Ohio, United States Montgomery County Full timeThe Montgomery County Prosecuting Attorney is accepting applications for the position of Assistant Prosecuting Attorney. This office has an established tradition of pursuing justice, fostering public safety, providing exceptional assistance to victims of crime, and innovative programs. Positions are currently available in the following divisions:Criminal...
-
Registered Nurse
3 weeks ago
Dayton, Ohio, United States Premier Health Partners Full timeRegistered Nurse (RN) PT, 7a-7:30p, 48 hours/pay Medical Oncologysign on bonus eligible Miami Valley Hospital The Clinical Nurse is a registered nurse (RN) who partners with and advocates for patients/families/significant others to provide physical, emotional and spiritual support which impacts patient outcomes in a safe environment. The RN functions in a...