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Application Support Analyst

4 months ago


Norristown, United States Endure Tech Full time
Job DescriptionJob Description

Application Support Analyst / Systems Administrator

Hybrid Audubon, PA

Long Term Contract

Job Summary

The Application Support Analyst helps support and manage the document management system used by our organization (Open Text's Content Server branded as Cera at Client). This Corporate Records Management role is part of the Cera support team and will be responsible for participating in the administration, maintenance, troubleshooting, and end user support of Cera. You will be working closely with product teams and product owners to develop, build documentation and improve the continuous software delivery process. This is a technologically diverse position and will require the candidate to adapt, learn and interface with various teams.

Essential Functions

Provide day-to-day software support for the Cera system

Support the testing of Cera system workflows, other solutions developed by system administrators, system updates and upgrades

Develop and maintain business relationships with customers and leadership to promote user acceptance of Cera.

Provide customer support for Cera with other team members

Manage Cera system access for new hires, separations, promotions, transfers, etc.

Build folder locations for departments, managers, and project teams

Maintain Cera access groups for the management teams (ET, SLT, LT, and the Management Team) validating periodically using information provided by HR

Create new Cera access groups for project teams as requested

Adjust permissions on folders and other content in Cera as requested and approved

Assist with moving large volumes of content in Cera

Assist with training users for existing and future system functionality

Develop communications and training materials as necessary

Required Skills

Ability to produce high-quality work products with attention to detail

Ability to communicate and build user guides and work aids

Ability to troubleshoot and provide technical support

Preferred Skills

Experience supporting document managements system such as Content Server, Extended ECM, Documentum, One Drive/SharePoint, etc.

Experience with building and executing test plans tied to functional requirements

Experience in situations requiring attention to compliance requirements