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Customer Relation Specialist

3 months ago

Helena, United States Helena Motors Group Full time
Job DescriptionJob DescriptionSalary: $25/hr during training

The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating sales appointments from incoming/outgoing phone calls, email, text, chat and social media. Phone etiquette, email/text skills, a confident personality and demonstrate customer relations skills are a must.

 

Our Sales Business Development Specialists earn above average income and enjoy the benefits of working with a successful progressive dealership. Top producers qualify for base hourly salary, daily bonuses, performance bonuses, paid vacation and holidays, medical benefits, retirement income and more

 

Expected Skills, Knowledge, and Abilities

  • College Degree preferred but not required
  • Professional phone voices and phone skills
  • Superior written and verbal communication with efficient typing, email, chat, and texting skills
  • Confident personality
  • Superior customer service skills
  • Attention to detail, excellent organization skills, superior time managements skills and ability to multitask
  • Ability to work with computer applications including but not limited to: email, text, chat applications, web applications and our CRM application
  • Driven to earn performance bonuses in addition to base pay

 

Job Requirements

  • Execute dealership’s internet and phone appointment standards and processes
  • Set appointments with customers from incoming internet, phone and chat requests using defined word tracks and templates while maintaining performance standards
  • Be prepared, friendly, knowledgeable, and confident on every customer interaction
  • Perform daily follow-up with sales and service prospects to increase appointments and show rates
  • Record all activity in the CRM
  • Consistently maintain a standard level of incoming and outgoing customer communications by phone, text or email
  • Contact customers via outgoing phone, email, or text to set appointments based on marketing initiatives/campaigns
  • Weekend availability necessary.

 

Benefits

  • Training salary of $25 an hour
  • Performance Bonuses available in addition to hourly pay for demonstrated performance
  • Health Insurance
  • 401k
  • Employee discounts
  • Paid Vacation and Personal Time
  • Paid Holidays
  • Fun and exciting work environments
  • Locally owned and operated dealership

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.