Customer Care Specialist

6 days ago


Helena, United States inSync Staffing Full time
Starting rate: $20.15, paid weekly
Hours: 8:00 a.m. to 5:00 p.m.
Duration: Long term possibiity

Using a computerized system, responds to customer inquiries in a call center environment.
•Responds to telephone inquiries and complaints using standard scripts and procedures.
•Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
•Acts as an advocate for the Medicaid client.
•Educates clients about managed care access, rights and benefits through outreach scripts.

Required Skills:
Outgoing and energetic attitude
Ability to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure

Preferred Skills:
One year medical insurance or medical office experience

Hours: normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations.

Benefits: (employee contribution)
•Health insurance
•Health savings account
•Dental insurance
•Vision insurance
•Flexible spending accounts
•Life insurance
•Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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