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Customer Service Representative

4 months ago

Bentonville, United States Allan Davis - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Come join the Allan Davis State Farm Insurance office One of the largest State Farm offices in Arkansas.....with locations in Bentonville and Bella Vista.

Our team of 16 provides a fun, family atmosphere that is looking to grow our Customer Service Team.
Join us for Friday jeans day, Football Friday lunch days in the fall and our big Holiday party in January. We also provide Paid Time Off and Holiday pay.

We love to promote and hire from within our office. This position has promoted 5 of our current team members into other roles in our office

Come check us out at www.allandavisjr.com

As a Customer Service Representative with Allan Davis State Farm Insurance Agency, Inc, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Bilingual - Spanish
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience
  • Paid class to obtain Arkansas Insurance License and renewal fees