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Customer Service Representative

4 months ago

Bay Saint Louis, United States Alpek Polyester USA Full time
Job DescriptionJob DescriptionWe are seeking a motivated individual to join our Customer Service team based out of our Bay St Louis, MS facility. The ideal candidate for the Customer Service Representative applies their strong communication, interpersonal skills, and a high degree of attention to detail to complete their daily responsibilities while supporting their team. ResponsibilitiesThe Customer Service Representative will be reportable to the Customer Service Manager and have responsibilities for the following tasks:Required Skills
  • Associates Degree in related field plus 1-2 years of experience in a manufacturing environment OR 5-10 years customer service experience in a manufacturing environment.
  • Ability to demonstrate working knowledge of importing and exporting goods
  • Strong organization and planning skills
  • Experience with truck and rail is a plus
  • Ability to work independently and partner with team members effectively
  • Results oriented. Ability to translate key area and business needs into the right priorities and action
  • Flexible, with the ability to work under pressure and in different areas while maintaining a positive/professional attitude.
  • Ability to foster customer loyalty
  • Excellent communications skills through face-to-face meetings, email and phone calls.
  • Must be dedicated and committed to working in a safe manner.
  • Previous inventory management experience is a plus
  • Experience with Trade Problem Reports and BOL a plus
  • Intermediate skill level with Microsoft Office Suite (Excel and Word)
  • SAP experience is preferred.


Alpek Polyester USA, LLC  is a global leader in the production of PTA (Terephthalic Acid), PET (Polyethylene Terephthalate) Resins, PET Recycling (rPET), and Specialty Polymers. This integrated business services customers all over the world using its global network of manufacturing entities within the Alpek Polyester umbrella. We are committed to improving people’s lives through our products, innovations, and a commitment to sustainability and protecting the environment.

Alpek Polyester USA, LLC is headquartered in Charlotte, NC with manufacturing facilities in the Carolinas, Mississippi, Indiana, and Pennsylvania.

Alpek Polyester USA, LLC is a division of Alpek, the petrochemicals and synthetic fibers business group of Alfa, S.A.B. de C.V., one of Mexico's largest corporations.

Alpek Polyester USA, LLC is subject to US Department of Commerce export regulations and thus must hire individuals who meet national security requirements. Interested applicants (or temporary employees) must meet eligibility requirements. Alpek Polyester USA, LLC is an Equal Opportunity Employer.