Customer Service Coordinator

4 weeks ago

Roanoke, United States Atlantic Constructors, Inc. Full time
Job DescriptionJob Description

Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

Benefits:

Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness. We have created a comprehensive benefits package that includes:

  • Medical Insurance Plans
  • Dental Insurance Plan
  • Vision Insurance Plan
  • 401(K) Retirement Plan with Generous Company Matching
  • Health Savings Plan

Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website.

Summary/Objective:

The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.

Essential Functions:

  • Assigns service technicians to jobs and coordinates service resources
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability
  • Inputs project location into system
  • Responsible for customer interaction/satisfaction
  • Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management
  • Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
  • Conducts customer call backs to ensure highest level of satisfaction
  • Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
  • Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment
  • Performs other related duties as directed

Supervisor Responsibility: No

Required:

  • Minimum of 6+ months call center experience, preferably in a dispatch environment
  • Excellent customer service skills
  • Able to multi-task and work in fast paced work environment
  • Ability to handle high call volume
  • Ability to make scheduling decisions based on current needs
  • Possess excellent problem resolution skills
  • Excellent communication/follow-up skills
  • Basic knowledge of MS Office Suite
  • HS diploma, or GED equivalent

The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

Work Environment:

  • Works in a professional office environment and routinely uses standard office equipment
  • Position may require visits to construction site

Physical Demands:

  • This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines

Travel:

  • May require infrequent travel (typically not overnight)

Preferred:

  • One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment
  • Viewpoint, Field Connect and Bidtracer experience
  • Prior military experience preferred

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States SERVICE HERO CONSULTING LLC Full time

    Schedule: Monday-Friday 8:00AM-4:30PM Starting Pay: $18-$20/HR (depending on experience) Bonus eligible: No Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay Application window anticipated to close: 08 /26/24 *if interested in opportunity, please submit application as soon as possible. What Customer Service Operations...

  • Facility Customer Service Coordinator

    1 week ago

    Roanoke, United States Sherwin-Williams Full time

    The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. The individual...

  • Customer Service Representative

    1 day ago

    Roanoke, Virginia, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This role involves interacting with customers in a friendly and professional manner, explaining services and pricing, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    2 days ago

    Roanoke, Virginia, United States Cardinal Health Full time

    Job SummaryThe Representative II, Customer Service Operations plays a critical role in ensuring the smooth operation of our customer service functions. This position is responsible for processing orders for distribution centers and other internal customers in accordance with established demand plans, schedules, and lead times.Key ResponsibilitiesOrder...

  • Customer Service Representative

    5 days ago

    Roanoke, Virginia, United States Alsco Full time

    Job SummaryThe Customer Service Representative drives customer loyalty through response to inbound customer inquiries and proactive outbound calls. The representative coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.Key ResponsibilitiesRespond to customer service needs in a...

  • Service Coordinator

    3 months ago

    Roanoke, United States Dominion Care Full time

    Job DescriptionJob DescriptionThe Service Coordinator oversees service delivery, care coordination, and staff supervision in Waiver department. Supports overall quality of charts and documentation, provides training to direct reports with focus on continuing improvement and professional development, and represents TRACK core competencies. Support Program...

  • Customer Service Representative

    3 days ago

    Roanoke, Indiana, United States Suburban Propane Full time

    About the Role:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer service, driving sales growth, and ensuring customer retention.Key Responsibilities:Handle incoming calls and...

  • Customer Service Representative

    2 days ago

    Roanoke, United States Cardinal Health Full time

    Schedule: Monday-Friday 8:00AM-4:30PM Starting Pay: $18-$20/HR (depending on experience) Bonus eligible: No Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay Application window anticipated to close: 08/26/24 *if interested in opportunity, please submit application as soon as possible. What Customer Service Operations...

  • Customer Service Representative

    3 months ago

    Roanoke, United States Suburban Propane Full time

    > > **Customer Service Representative** **Roanoke , IN** **JOB ID: 7241** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Service Delivery Coordinator

    5 hours ago

    Roanoke, Virginia, United States Alsco Full time

    **Job Summary:**The Customer Service Representative drives customer loyalty through response to inbound customer calls and proactive outbound calls. The representative coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the...

  • Service Coordinator

    2 months ago

    Roanoke, United States KSS Full time

    Job DescriptionJob DescriptionDescription:Kanawha Scales & Systems, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take...

  • Service Desk Coordinator

    4 months ago

    Roanoke, United States Paul Mitchell Schools Full time

    Paul Mitchell The School - Roanoke is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He...

  • Facility Customer Service Representative

    5 days ago

    Roanoke, Virginia, United States The Sherwin-Williams Company Full time

    Job Summary:The Sherwin-Williams Company is seeking a highly skilled and customer-focused Facility Customer Service Coordinator to join our team. As a key member of our facility operations, you will play a critical role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Customer...

  • Service Desk Coordinator

    3 weeks ago

    Roanoke, United States Paul Mitchell Schools Full time

    Paul Mitchell The School - Roanoke is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He...

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States Packaging Corporation of America Full time

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer...

  • Service Desk Coordinator

    5 months ago

    Roanoke, United States Paul Mitchell Schools Full time

    Paul Mitchell The School [ Roanoke VA ] is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always...

  • Service Desk Coordinator

    5 months ago

    Roanoke, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School [ Roanoke VA ] is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified...

  • Service Desk Coordinator

    5 days ago

    Roanoke, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School - Roanoke is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator RoleThe Service Desk Coordinator is professional and has sales and service experience and basic guest...

  • Service Desk Coordinator

    6 days ago

    Roanoke, United States Paul Mitchell Schools Full time

    Paul Mitchell The School - Roanoke is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or...

  • Logistics Customer Service Analyst

    1 week ago

    Roanoke, Virginia, United States 041 - Elizabeth Arden, Inc Full time

    Job OverviewPosition Summary:The Logistics Customer Service Analyst is tasked with overseeing promotional order management, ensuring effective tracking and resolution of issues across various ERP systems, including SAP and JDE. This role also encompasses the management of cabinetry orders in collaboration with third-party partners and the oversight of system...