Customer Service Representative

3 weeks ago

Roanoke, United States Packaging Corporation of America Full time

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People Customers Trust The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. Principle Accountabilities Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples. Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. Maintain organized customer files. Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed. Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end. Basic Requirements Education equivalent to high school diploma required. Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships. Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook. PREFERRED REQUIREMENTS: Associates degree or college business coursework. Previous experience using automated order entry system. Previous experience in the manufacturing sector, containerboard and corrugated packaging industry. Knowledge, Skills & Abilities Strong attention to meeting and exceeding customer expectations. The ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening and evaluating skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously. Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. Able to work flexible hours or overtime as needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. Apply Now #J-18808-Ljbffr

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States SERVICE HERO CONSULTING LLC Full time

    Schedule: Monday-Friday 8:00AM-4:30PM Starting Pay: $18-$20/HR (depending on experience) Bonus eligible: No Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay Application window anticipated to close: 08 /26/24 *if interested in opportunity, please submit application as soon as possible. What Customer Service Operations...

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States Cardinal Health Full time

    The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and res Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Internal

  • Customer Service Representative

    3 months ago

    Roanoke, United States County of Roanoke VA Full time

    Performs work of moderate difficulty in assisting internal and external customers with requests for information or services. Performs administrative work that may include data entry, recordkeeping, staffing the front desk and answering a multi-line t Customer Service Representative, Customer Service, Representative, Accounting, Retail

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States Randstad North America, Inc. Full time

    Are you looking to join a company that can provide great stability and an amazing work culture? If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for y Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    1 month ago

    Roanoke, United States Performance Food Group Full time

    We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401 K Employer Matching, Education Assistance, Paid Time Off, and much more. Growth opportunities performing essential work t Customer Service Representative, Customer Service, Customer Experience, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Roanoke, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roanoke, TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    1 day ago

    Roanoke, Virginia, United States Alsco Full time

    Job SummaryThe Customer Service Representative drives customer loyalty through response to inbound customer inquiries and proactive outbound calls. The representative coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.Key ResponsibilitiesRespond to customer service needs in a...

  • Customer Service Representative

    3 months ago

    Roanoke, United States Suburban Propane Full time

    > > **Customer Service Representative** **Roanoke , IN** **JOB ID: 7241** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    1 week ago

    Roanoke, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Customer Service Representative

    2 months ago

    Roanoke, United States U-Haul Full time

    Location: 2902 Hershberger Rd, Roanoke, Virginia 24017 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Roanoke, United States PT Solutions Physical Therapy Full time

    Job Description PTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings while guaranteeing responsive personal service...

  • Customer Service Representative

    6 days ago

    Roanoke, United States Addison Group Full time

    Title: Customer Service RepresentativeEmployment Type: Full Time - ContractLocation: Westlake, TXSalary: $18.50/hourHours: 8am-5pm, Monday - FridayRole RequirementsEducation: High School Diploma requiredExperience: 6 months+ of customer service/call center experienceSoftware: Microsoft Office Suite proficient and can type (at minimum) 40...

  • Customer Service Representative

    3 months ago

    Roanoke, United States TRC Companies Full time

    **Customer Service Representative** Location Roanoke, Virginia, United States Category Energy Efficiency Posted Date 01/18/2022 Job Id 10474 JOB DESCRIPTION TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power, and infrastructure industry. TRC is seeking a **Customer Service**...

  • Customer service representative

    3 weeks ago

    Roanoke, United States Randstad Full time

    Are you looking to join a company that can provide great stability and an amazing work culture? If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous customer service experience working in a high call volume setting or...

  • Associate Customer Service Representative

    3 months ago

    Roanoke, United States Wells Fargo Full time

    **Associate Customer Service Representative** Location: Roanoke, Virginia **Job ID** R-133754 **About this role:** Wells Fargo is seeking an Associate Customer Service Representative... ****In this role, you will:**** * Support customers with inquiries on financial products and services * Identify ways to improve customer experience within established...

  • Customer Service Representative/Cashier

    1 day ago

    Roanoke, Virginia, United States Southern Multifoods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Cashier at Southern Multifoods. As a key member of our front-line team, you will be responsible for providing exceptional customer service, operating a cash register, and assisting with food preparation procedures.Key...

  • Customer Service Representative

    3 months ago

    Roanoke, United States Hawk Advisers Full time

    **JOB SUMMARY** The Customer Service Representative (CSR) is an entry level position that plays a significant role in shaping our customer experience and full-filling our company's mission. The CSR is responsible for providing exceptional customer service and supporting the needs of our clients. The is an exciting opportunity to join a well-established...

  • Customer Service Representative

    1 week ago

    Roanoke, Virginia, United States Grand Fitness Mgmt, LLC Full time

    Job OverviewAbout Us:Grand Fitness Mgmt, LLC is a prominent franchisee of Planet Fitness, operating over 66 locations since our inception in 2010. Our mission is to improve lives by offering a top-notch fitness experience in a friendly and non-judgmental atmosphere.Your Role:As a Customer Service Representative, you will play a crucial role in delivering...

  • Customer Service Representative

    1 week ago

    Roanoke, Virginia, United States Zips Car Wash Full time

    Why You Will Enjoy This Role as a Customer Service Representative - Car Wash Are you passionate about connecting with individuals? Do you take pleasure in assisting others? If so, our full-time Customer Service Representative - Car Wash position at Zips Car Wash is an ideal opportunity for you. In this role, you will enhance the experiences of our customers...

  • Customer Service Representative

    1 week ago

    Roanoke, Virginia, United States PF Miami Developers LLC Full time

    Job TypePart-timePosition OverviewAs a Weekend Customer Service Representative, you will play a vital role in delivering outstanding service to our members, prospective members, and guests, ensuring a remarkable experience in our welcoming environment. At PF Miami Developers LLC, we pride ourselves on fostering a culture that emphasizes inclusivity and...