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Customer Support Specialist

2 months ago

Aurora, United States Pro Financial Health Full time
Job DescriptionJob DescriptionAbout us:

Pro Financial Health is a leading expert in financial services, providing innovative solutions to help clients plan for a secure future. With a commitment to always putting our customers first, we strive to empower individuals and businesses to make intelligent financial decisions, ensuring they achieve their financial goals.

The Opportunity:

We are currently seeking an entry level, Customer Support Specialist to join our Remote team. As a valued member of our team, you'll have the opportunity to make a real impact on our clients' financial health by providing world-class support and solutions. With a focus on problem solving and maintaining positive customer relationships, you will play a pivotal role in our mission to deliver exceptional financial services.

Job Responsibilities:
  • Responding to customer inquiries, resolving issues and providing information about our services in a timely manner.
  • Maintaining high levels of customer satisfaction through excellent service.
  • Working with various departments to ensure customer requests or issues are resolved.
  • Documenting all customer interaction and details of actions taken.
  • Continuously expanding knowledge of our services to best serve our customers.
Desired Qualifications:
  • Excellent communication skills, both written and verbal. Familiarity with CRM platforms is a plus.
  • Ability to multitask, prioritize, and manage time effectively.
  • Demonstrated problem-solving skills and attention to detail.
Nice-to-Haves:
  • Previous experience in a remote role.
  • Experience with required systems.
  • Ability to work flexible hours.
  • Passion for helping others .

this is a remote position