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Customer Experience Specialist
2 months ago
Title of Position: Customer Experience Specialist Position Type: Full-time Location: Aurora/ Hybrid Frontier Business Products is a Colorado-based office technology company that provides office equipment and process improvement products all along the Front Range. We have been providing quality products and services to Colorado businesses for over 40 years. We have an opening for a full-time Customer Experience Specialist in our Aurora office. This is a non-exempt position with competitive pay and benefits. Position Summary: This person will be providing support to both our internal and external customers. We’re looking for an individual who can communicate effectively on the phone and in-person; who pays attention to detail and enjoys helping others and serving our clients; who is self-motivated and ready to serve our business with professionalism, organization, and flexibility; and enjoys a varied environment. Responsibilities and Functions: Assist customers with familiarizing clients with FBP’s systems and processes regarding their maintenance and lease agreements. Answer and assist with incoming calls to resolve all matters related to the administration of their account with FBP and establish a working relationship with the client to troubleshoot any issues related to their supplies, support agreements, meters, lease billings, or any other post-sales concerns. Act as liaison between sales and leasing company if needed for information on service contracts. Manage the customer’s account by communicating with customers about any large overage or invoices if they are non-customary charges. Assist clients with maintaining current A/R due and maintain notes regarding client communication in LOB and CRM software. Support other team members within the organization with accurate and timely responses on a variety of activities and requests. Qualifications for Customer Experience Specialist: At least one year of Customer Service experience preferred. Highly motivated, organized self-starter who can perform well alone and in a team environment, providing a high degree of customer service. Ability to function and multi-task in a high-pressure, fast-paced work environment. High School diploma or GED. Excellent phone and written communication skills. Knowledge, Skills, and Attributes: Computer/ Equipment: Ability to use and learn multiple computer software and systems and other office equipment; Microsoft Office proficient. Language: Ability to read, analyze, and comprehend the English language; speaks clearly; able to write professional reports and emails; ability to express oneself clearly in conversations and interactions with others in person and via the phone. Time Management: Managing one’s own time and meeting deadlines. Teamwork: The ability to collaborate and cooperate to get the job done. Working Environment and Physical Requirements: Noise level is usually moderate; office environment. Be required to stand, walk, crouch, bend, and sit; sedentary for large portions of the day. Ability to see details at close range. Repetitive motion and manual dexterity to input data on keyboard. Benefits include: Health, dental, and vision insurance. Life and AD&D insurance. Short- and long-term disability. Paid vacation, sick and holiday pay. 401k with matching. Hybrid work environment. Hiring: The hourly rate depends on experience, starting at $21-$31 an hour. Anticipated close date: September 6th, 2024, or sooner with the correct candidate. Frontier Business Products is committed to providing an equal employment opportunity for all applicants for employment without regard to race, color, religion, sex, national origin, disability, military status, or any other category protected by applicable law. #J-18808-Ljbffr
